Maître D’

East End Bistrot is seeking an experienced and personable Maître d.’

East End is a cozy bistrot serving high quality, simple French-Asian fare in a chic yet inviting atmosphere with relaxed but professional service.

Our ideal candidate is poised, professional, and patient. Our Maître d’ needs to be flexible and quickly adapt to new challenges in a constantly changing environment.

They have a strong team mentality and proven hospitality experience in addition to excellent communication skills, a welcoming demeanor, and logistical and organizational acumen.

Responsibilities

• Make and modify reservations with detailed notes including special occasions, requests, and dietary restrictions
• Maintain and update OpenTable seating chart and managing wait lists in coordination with kitchen and serving staff
• Welcome customers (by name if possible) and check on them throughout the night
• Greet all VIPs and special occasions and ensure a great experience
• Answer questions regarding food, drinks, and specials over the phone and in person
• Communicate all reservation notes to server, manager, and kitchen
• Hear, investigate, and resolve guest complaints according to procedures established by management
• Train and assist all FOH staff to ensure efficient and excellent service nightly
• Serve as point of contact for Executive Chef and/or Operations Manager
• Keep a detailed log of any guest feedback, regards, and issues

Qualifications

• At least five years’ experience in a high end or fine dining restaurant
• Adaptive organizational skills
• Ability to alter plans to meet new circumstances
• Excellent communication and guest relation skills — must be able to tactfully deliver unwelcome news if needed
• OpenTable experience preferred

Pay: From $25.00 per hour

Benefits:

• Flexible schedule

Work Location: In person

Salary : $25