What are the responsibilities and job description for the Dispatch Manager position at East Coast Warehouse & Distribution?
The Dispatch Manager will lead dispatch operations, ensuring efficient deployment of drivers and equipment, on-time deliveries, and superior customer service. You’ll play a key role in optimizing performance while adhering to Safeway’s rigorous safety standards.
Responsibilities
- Oversee daily dispatch operations—schedule routes, assign drivers, coordinate TL/LTL and drayage shipments
- Monitor real-time shipment activities and adjust dispatch assignments to maintain efficiency and meet delivery goals
- Manage and mentor the dispatch team: hiring, training, performance evaluation, and staff development
- Enforce safety and regulatory compliance—DOT rules, company safety policy, vehicle maintenance coordination
- Track and analyze KPIs such as on-time performance, fleet utilization, cost per route, and customer satisfaction; drive process improvements
- Serve as a primary point of contact for operational issues, customer inquiries, and unexpected shipment needs.
Qualifications
- Education: High school diploma required; Bachelor’s in Logistics, Supply Chain, Business, or related field preferred
- Experience: 3–5 years in dispatch, logistics, or transportation; supervisory or managerial experience desired
- Skills: Proficiency with dispatch software, GPS tracking, and Microsoft Office. Strong leadership, communication, and decision-making capabilities
- Compliance: In-depth knowledge of DOT regulations and safety protocols