What are the responsibilities and job description for the Account Manager position at East Coast Warehouse & Distribution?
The Account Manager for the Safeway trucking account is responsible for overseeing and managing all aspects of the client relationship with Safeway, ensuring seamless transportation services, operational efficiency, and superior customer satisfaction. This role requires strong logistics knowledge, excellent communication skills, and the ability to balance client needs with company objectives.
Key Responsibilities
Client Relationship Management
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for Safeway's transportation and logistics needs.
- Build and maintain a strong, trust-based relationship with key Safeway stakeholders.
- Conduct regular client meetings, business reviews, and performance updates.
- Coordinate daily trucking operations to meet Safeway's service requirements.
- Monitor freight movements, delivery schedules, and on-time performance.
- Collaborate with dispatch, drivers, and warehouse staff to resolve service issues quickly.
- Ensure compliance with DOT, safety, and company standards.
- Identify opportunities to expand services and increase revenue within the Safeway account.
- Analyze operational performance data to provide insights and cost-saving recommendations.
- Partner with leadership to develop long-term strategic account plans.
- Track account profitability, billing, and collections.
- Prepare and review financial reports for accuracy and alignment with budget goals.
- Negotiate rates and service agreements as needed.
- Act as an escalation point for service failures, disputes, or client concerns.
- Proactively implement corrective actions and communicate solutions to Safeway.
