What are the responsibilities and job description for the Food & Beverage Operations & Development Manager position at EAST COAST GOLF MANAGEMENT INC?
East Coast Golf Management, Inc., is now promoting a Food & Beverage Operations & Development Manager at our Sea Trail Golf Resort located in Ocean Isle, NC!
As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent, we recognize it, and we build it.
Employees of ECGM enjoys the benefits of:
- Complimentary employee meal during your shift (certain restrictions may apply).
- 20% discount on F&B excluding alcohol, tobacco, and food specials.
- Cost 10% off all Golf Shop merchandise excluding sale items.
- Complimentary Golf
- Booking window after 2pm the day before requested tee time
- Must be approved by the Head Golf Professional
- Up to three complimentary guests
POSITION SUMMARY
The Food & Beverage Operations & Development Manager is responsible for leading the daily operations of Sunset Prime dinner service while driving department-wide improvements in employee development, operational consistency, service standards, and guest experience across the Food & Beverage division. This role develops sustainable systems, training programs, and operational processes that strengthen team performance, improve efficiency, and enhance the guest experience while supporting the long-term success of the department.
Core Areas of Responsibility
Food & Beverage Operations
•Serve as the primary daily operations floor manager for Sunset Prime dinner service
•Identify opportunities to improve efficiency and consistency across Food & Beverage operations
•Develop and implement standardized operating procedures that support department-wide consistency
•Evaluate operational trends and recommend process improvements
•Support inventory management initiatives and waste reduction efforts
•Develop solutions that improve workflow, accountability, communication, and guest experience across Food & Beverage venues
•Create and maintain the Sunset Prime staff schedule
•Coordinate and maintain all department training schedules
Department Collaboration
•Partner with Food & Beverage department managers to improve operational consistency and team performance
•Assist with hiring and interviewing
•Promote collaboration and communication between Food & Beverage venues
•Support department initiatives through coaching, training, and operational guidance
Employee Development
•Develop and maintain standardized onboarding programs for all Front of House positions
•Conduct structured 30-, 60-, and 90-day employee development meetings
•Provide coaching and performance development for service staff
•Develop all service staff toward a consistent standard of operational excellence
•Coordinate cross-training opportunities between Food & Beverage venues
•Conduct ongoing service observations and coaching
•Maintain employee training records and development progress
Training & Standards
•Develop, implement, maintain, and continuously improve department training manuals, standard operating procedures, and operational documentation
•Standardize service expectations across all Food & Beverage venues while recognizing the unique operational needs of each venue
•Create venue-specific training materials while maintaining department consistency
•Develop position testing and certification programs
•Coordinate continuing education workshops for service staff and managers
•Coordinate vendor-supported product education and training opportunities
•Support implementation of new operational initiatives through education and coaching
Beverage Program Development
•Develop seasonal beverage features and specialty cocktail programs
•Create and maintain standardized beverage recipes and recipe manuals
•Provide beverage education for service staff
•Analyze beverage performance and recommend menu improvements
•Support company-wide beverage initiatives through implementation, education, and operational support
•Assist with inventory reduction through strategic beverage programming
Performance & Accountability
•Track employee development progress
•Monitor guest satisfaction trends
•Analyze guest feedback to identify coaching opportunities
•Develop measurable service standards
•Monitor training completion and implementation
•Provide regular reports regarding employee development, operational improvements, training progress, and department initiatives
Metrics of Success
Success in this position will be measured through measurable improvements in operational performance, employee development, and guest experience.
Employee Development
•New hire retention
•Training completion rates
•Completion of 30-, 60-, and 90-day development meetings
•Cross-training participation
•Employee competency and readiness
Guest Experience
•Guest satisfaction scores
•Online review ratings
•Guest complaint trends
•Service recovery effectiveness
Operational Performance
•Consistency of service standards across venues
•Reduction in recurring operational issues
•Beverage sales growth
•Inventory reduction and waste control
•Labor efficiency
•Training implementation across venues
•Completion of department development initiatives
Purpose of the Position
The Food & Beverage Operations & Development Manager exists to strengthen both daily operations and long-term department performance by creating consistency across training, service standards, operational processes, and employee development. This position provides dedicated focus on continuous improvement while supporting daily operations, allowing department managers to remain focused on leading their individual venues. By developing sustainable systems, coaching employees, and improving operational consistency, this role contributes to stronger guest experiences, improved employee retention, greater efficiency, and long-term departmental success.
Qualifications:
Operational Schedule & Coverage
Please see management regarding scheduling
Purpose of Administrative & Development Time
Protected administrative and development time is intended to support:
•Management meetings and departmental planning
•Staff onboarding and orientation
•Candidate interviews and hiring
•30/60/90-day development meetings
•Training documentation and SOP maintenance
•Development and facilitation of staff workshops
•Beverage program maintenance and menu updates
•Scheduling support and labor planning
•Performance tracking and coaching
•Operational audits and continuous improvement initiatives
•Cross-department collaboration
•Strategic planning for Food & Beverage operations
Schedule Flexibility
The weekly schedule may be adjusted as operational needs require. Administrative and development time should remain protected whenever reasonably possible to support ongoing training, interviews, onboarding, operational improvements, and leadership initiatives while maintaining consistent management presence during Sunset Prime dinner service.
Flexibility within the weekly schedule allows for candidate interviews, new hire orientation, workshops, department meetings, special events, and other staffing or operational priorities as they arise.