Flooring - Contract Review Specialist

Contract Review Specialist I – Job Description

Position Type: Full-time (40 hours per week)
Schedule: Monday–Friday, 8:30 a.m. – 5:00 p.m.; Saturdays as needed
Pay Range: $18.00–$23.00 per hour
Location: Waterbury Office

The Contract Review Specialist works directly with the Pre-Sale Team to support East Coast Flooring. This role is primarily responsible for reviewing, auditing, and ensuring the accuracy of customer contracts prior to processing; identifying potential issues or risks; and assisting with related administrative tasks.

Primary Responsibilities

· Review and audit all pending contracts for accuracy, compliance, and completeness prior to approval.

· Identify errors, omissions, or discrepancies in contracts and work with internal teams to resolve them before submission.

· Monitor contract status in the contract review queue and drive timely resolution.

· Document root causes of frequent errors and communicate findings to leadership for process improvement.

· Collaborate with sales and scheduling teams to ensure contract terms align with installation requirements and customer expectations.

· Track and report on contract review metrics (for example, error types, turnaround times, approval rates).

· Provide feedback to internal teams to help prevent recurring contract issues.

· Assist with administrative tasks including data entry, file management, invoice research, and scheduling as needed.

· Support the Pre-Sale Team with measure-related chargebacks tied to contract discrepancies.

· Create and maintain accurate records of all contract reviews, escalations, and resolutions.

· Serve as a liaison with Lowe’s partners to resolve contract-related concerns in a professional manner.

· Perform other related duties as assigned.

Key Attributes

• Attention to detail: Able to identify discrepancies in contracts and ensure compliance with company standards.
• Communication: Strong written and verbal skills to collaborate with internal teams and external partners.
• Follow-up / closing the loop: Ensures issues identified in contract review are tracked through to resolution.
• Organization: Manages competing demands, prioritizes workload, and maintains accurate records.
• Analytical thinking: Identifies patterns and root causes of contract errors and recommends solutions.
• Collaboration: Works effectively across departments to resolve discrepancies and streamline the review process.
• Empathy and professionalism: Builds trust with Lowe’s partners and internal teams while addressing contract challenges.
• Process improvement mindset: Contributes to developing best practices and training materials based on review findings.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Prior experience in contract review, customer service, administration, or a related role is a plus.
• Comfortable working with computer systems, spreadsheets, and web-based tools.
• Ability to learn flooring-related contract terms, installation requirements, and chargeback processes (training provided).
• Strong time management skills and reliability in meeting deadlines.

Pay: $18.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $23