What are the responsibilities and job description for the University Library Technician - Journey position at East Carolina University?
The Department of Research & Instructional Services at Joyner Library seeks a candidate to provide administrative and technical support for library operations, including preparing classrooms, coordinating with technology staff, and maintaining service statistics and reports. The position supports Springshare tools (LibAnswers, LibCal, LibGuides) through account management, feature updates, and accessibility review. It also provides reference services, assisting patrons with research, databases, government documents, and general inquiries, and referring complex questions as needed. The role coordinates scheduling for library instruction, research consultations, and reference services in collaboration with faculty and staff; manages office supplies; and contributes to departmental assessment, meetings, and ongoing projects.
- Provide administrative and technical support, including classroom setup, statistics tracking, and supply management – 20%
- Maintain and support Springshare tools (LibAnswers, LibCal, LibGuides), including accounts and accessibility review – 25%
- Deliver reference services, guiding patrons to appropriate resources and providing research assistance – 25%
- Coordinate and schedule library instruction, research consultations, and reference coverage – 25%
- Participate in professional development, committee work, and other assigned duties – 5%
Minimum Education/Experience
High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.
License or Certification required by statute or regulation
None
Preferred Experience, Skills, Training/Education
- Excellent interpersonal and written communication skills
- Experience coordinating schedules or calendars in a library setting
- Training and experience delivering reference service in an academic library
- Familiarity with Springshare products (LibGuides, LibCal, LibAnswers, LibChat, etc.)
- Experience collecting, managing, and reporting service or program statistics
- Knowledge of basic computer applications
- Strong customer service and interpersonal skills
- Familiarity with trends in higher education
License or Certification required by the Department
None
Special Instructions to Applicant
- Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
- If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.
Job Open Date
04/17/2026
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.
05/04/2026
Open Until Filled
No
Quick Link for Direct Access to Posting
https://ecu.peopleadmin.com/postings/92837
Alternate option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.
Nondiscrimination Statement
East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Department for People Operations, Success, and Opportunity
If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.