What are the responsibilities and job description for the Student Services Specialist - Journey position at East Carolina University?
This position is housed in Student Services and is responsible for facilitating and managing College of Nursing clinical/practicum compliance requirements according to agency contractual agreements and accreditation guidelines for undergraduate and graduate students enrolled in experiential learning opportunities required by the College of Nursing degree options. A high level of communication and organizational skills are used in this position as well as the use of multiple software platforms. Customer service skills, including strong written and verbal communication, are used to provide timely and effective communication with students, faculty, staff and clinical agencies. This position is cross trained to be knowledgeable of other key components and processes within Student Services in order to assist when a fill in is needed. In person attendance at some after hours and weekend events is required. Examples include but are not limited to Open House, Pirates Aboard, and College of Nursing recognition ceremonies for graduating students. Occasional overtime is needed to meet strict agencies deadlines. This position must exercise confidentiality in accordance with policy and applicable state, federal and local laws such as Family Educational Rights and Privacy Act (FERPA) and Health Insurance Portability and Accountability Act (HIPPA).
Compliance: 85%
The position provides leadership in all areas of experiential learning compliance. This position facilitates communication for faculty and students regarding compliance requirements. Multiple software platforms are used to manage reports to facilitate and monitor compliance information. Consulting with senior-level administrators will be necessary to discuss updates, changes, and practices regarding clinical requirements. A high level of communication skills are used for this position. This position will work with internal and external constituents to meet the requirements of the position and will navigate complex and sensitive confidential situations on a regular basis.
Reporting: 10%
This position will provide reports regarding students not in compliance weekly. This information will be shared with appropriate administrators and follow up with students as needed. This position will be maintain knowledge of program, policies, procedures, technology, and best practices in all areas related to higher education, ECU and the College of Nursing in order to be successful.
Clerical: 5%
Compliance: 85%
The position provides leadership in all areas of experiential learning compliance. This position facilitates communication for faculty and students regarding compliance requirements. Multiple software platforms are used to manage reports to facilitate and monitor compliance information. Consulting with senior-level administrators will be necessary to discuss updates, changes, and practices regarding clinical requirements. A high level of communication skills are used for this position. This position will work with internal and external constituents to meet the requirements of the position and will navigate complex and sensitive confidential situations on a regular basis.
Reporting: 10%
This position will provide reports regarding students not in compliance weekly. This information will be shared with appropriate administrators and follow up with students as needed. This position will be maintain knowledge of program, policies, procedures, technology, and best practices in all areas related to higher education, ECU and the College of Nursing in order to be successful.
Clerical: 5%
Assists with prospective student appointments and phone calls, registration or other Student Services processes as needed during peak times.
Minimum Education/Experience
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
License or Certification required by statute or regulation
None
Preferred Experience, Skills, Training/Education
License or Certification required by the Department
None
Special Instructions to Applicant
- Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
- If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.
Job Open Date
05/21/2026
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.
05/29/2026
Open Until Filled
No
Quick Link for Direct Access to Posting
https://ecu.peopleadmin.com/postings/93960
Alternate option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.
Nondiscrimination Statement
East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Department for People Operations, Success, and Opportunity
If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.