What are the responsibilities and job description for the Shop Supervisor position at East Bay Tire Co?
EAST BAY TIRE
A career at East Bay Tire provides a unique opportunity to work in a competitive environment full of challenges and fulfilling growth throughout the East Bay, Central Valley, Northern California, and Hawaii. You'll have the chance to be part of our team, to be creative and innovative in your role, and to meet the demands of an ever-evolving company and economic climate. You'll be involved in serving our communities, building lasting relationships, and be inspired by the best to grow in your career. Our teams embrace challenge; we are very tenacious. The tenacity is what feeds our passion to be the best, but in the warehouse, we just call this True Grit.
About This Role
The Shop Supervisor is responsible for the customer service of the location, overseeing service technicians and counter sales specialists. You will work closely with the location manager on the operational side of the business. You are also responsible for reviewing work and career pathing with current team members.
DUTIES INCLUDE
While performing the duties of this job, the employee is required to:
Applicants must be fully authorized to work in the U.S. and physically be in the U.S.
East Bay Tire is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, gender identity, or any other protected factor.
A career at East Bay Tire provides a unique opportunity to work in a competitive environment full of challenges and fulfilling growth throughout the East Bay, Central Valley, Northern California, and Hawaii. You'll have the chance to be part of our team, to be creative and innovative in your role, and to meet the demands of an ever-evolving company and economic climate. You'll be involved in serving our communities, building lasting relationships, and be inspired by the best to grow in your career. Our teams embrace challenge; we are very tenacious. The tenacity is what feeds our passion to be the best, but in the warehouse, we just call this True Grit.
About This Role
The Shop Supervisor is responsible for the customer service of the location, overseeing service technicians and counter sales specialists. You will work closely with the location manager on the operational side of the business. You are also responsible for reviewing work and career pathing with current team members.
DUTIES INCLUDE
- Greet customers and prepare service orders
- Assign service work to technicians
- Maintain parts inventory and order parts as needed
- Check parts deliveries for accuracy
- Manage proper waste disposal procedures
- Ensure that equipment maintenance guidelines are followed
- Schedule repairs for equipment when necessary
- Ensure that all service estimates meet appropriate guidelines
- Responsible for all aspects of managing a staff of Service Technicians to include:
- Ensure high levels of productivity
- Performance reviews / addressing & documenting performance related issues
- Payroll/timecards for EBT and temporary employees
- Reporting and documenting any disciplinary issues with staff
- Enforce safety compliance with all service technicians
- Responsible for employee safety training, meetings, and maintaining a safe working environment
- Identify bottlenecks and implement solutions that increase the efficiency of the service department workflow
- Recruiting and Interviewing team members for open positions
- At least 2 years' experience as a supervisor or manager in a service environment capacity
- HS Diploma or GED equivalent required
- Strong organizational, time management, and problem-solving skills
- Pursue training and developmental opportunities
- Dependable and reliable
- Strong attention to detail and accuracy
- Must have a valid driver's license and clean driving record (must be insurable)
- Proficiency with Microsoft Office programs (Word & Excel - intermediate) as well as inventory systems
- Able to lift a minimum of 50 pounds
- Must have strong attention to detail and accuracy
- Must have good communication skills
- Ability to work under high-pressure situations
- Must be able to delegate work
- Ability to meet deadlines, multitask, and work independently on tight deadlines with multiple priorities
- This position will work out of our Waipahu, Hawaii location.
- Competitive Medical, Dental, Vision, ADD, Life, FSA and DCAP Benefit Options
- Generous 401k with Company Match
- Paid Holidays
- Vacation and Sick Leave
- Annual Employee Christmas Trees, Tax Services, Tailgate and Tickets to events, Employee birthdays, mingles, and lunches
- You'll have the opportunity to work with great people and make a real impact - while being your unique, authentic self at work.
- We grow together. We believe in supporting all employees with all the resources and tools to be successful. We invest in our people; we learn together, and we grow together. We celebrate OUR people, and we want each employee to have a long career with East Bay Tire.
- We focus on giving people our utmost attention. Building and keeping relationships, going above and beyond, and offering world-class service are of the utmost importance to each member of our team. We are proud of how we got here and want to continue to build for our future.
- East Bay Tire promotes a work environment that encourages problem-solving, collaboration, and a culture of growth. We roll up our sleeves, we work together, and we support each other.
- We pride ourselves on having a very diverse team that matches our diverse customer base. We have an inclusive culture where different perspectives-professional and personal-are respected and welcomed.
- We pride ourselves on being a fast-paced company that recognizes talent and rewards hard work.
- We offer flexible work hours, a work environment that allows for work/life balance, a family-focused approach, and competitive benefits and events that support employee wellness.
While performing the duties of this job, the employee is required to:
- Work in an environment where there can be medium to loud noise
- Routinely use computer equipment, including monitors, keyboards, etc.
- Frequently sit and stand to perform work, visit offices, attend meetings, and put supplies away, pack boxes, or put materials together
- Ability to lift up to 50 pounds
- Work flexible/varying schedule to support the team, customers, and deadlines
Applicants must be fully authorized to work in the U.S. and physically be in the U.S.
East Bay Tire is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, gender identity, or any other protected factor.
