What are the responsibilities and job description for the Service Writer position at East Bay Motorsports Inc?
Description
East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians, ensuring smooth communication and top-quality service delivery.
We represent the following brands at our East Bay location: Honda, Yamaha, Kawasaki, Suzuki, Sea-Doo, Can-Am and CF Moto. Our product lines include motorcycles, watercraft, Side by Sides, ATV’s and generators.
Job responsibilities: (including but not limited to)
· Greet customers and schedule service appointments
· Write repair orders and communicate service details to technicians
· Provide status updates to customers about service progress
· Manage service jobs in progress and ensure timely completion
· Order and track parts for warranty or recall work
· Submit warranty invoices and follow up on collections
· Meet monthly service sales goals
· Maintain strong relationships with customers, OEMs, and vendor
· Position is full time and on site.
Required Skills & Qualifications:
· Prior experience in a service advisor or writer role
· Strong customer service and sales skills
· Basic knowledge of powersports or motorsports
· Excellent written and verbal communication
· Organized, detail-oriented, and able to multitask
· Clean driving record & valid California driver's license
· Must be available to work Saturdays
· Familiarity with Lightspeed EVO dealership software
· Ability to use web tools and manufacturer systems
· Spanish bilingual preferred
Benefits:
· Employee discounts
· 401K
· Medical insurance with company contribution
· Dental, Vision, plus more
· Paid vacation
Job Type:
· Full-time (Tuesday–Saturday, 10am - 6 pm / 8-hour shifts)