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Senior Pharmacy Technician (Customer Service Rep) | Hybrid | Lake Bluff, IL
Job Type: Contract
Location: Lake Bluff, IL (Hybrid – onsite Tuesday & Wednesday, remote other days)
Job Summary
We are hiring a Senior Pharmacy Technician (Customer Service Representative) to provide high-level support to patients, pharmacists, nurses, and healthcare professionals. This role is ideal for candidates with pharmacy technician experience and strong phone-based customer service or call center experience.
The position requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced healthcare environment.
Both certified pharmacy technicians and experienced non-certified candidates are encouraged to apply. Candidates without certification will be expected to obtain PTCB certification within 2 years.
Key Responsibilities
- Maintain customer and patient records accurately in internal systems
- Process prescription requests and enter patient demographic information
- Serve as primary point of contact for patients and healthcare providers
- Handle inbound calls and customer service inquiries efficiently
- Coordinate with cross-functional teams to ensure timely order processing
- Resolve issues and provide solutions to patient and provider concerns
- Act as subject matter expert (SME) for team support and issue resolution
- Mentor junior team members when needed
- Assist with projects assigned by leadership
Required Qualifications
- High School Diploma required (Associate’s Degree preferred)
- 2–4 years of relevant experience in pharmacy, healthcare support, or customer service
- Pharmacy Technician Certification (PTCB) OR willingness to obtain certification within 2 years
- Strong phone-based customer service or call center experience preferred
- Strong computer skills (Excel, Word, Email)
- Excellent communication and interpersonal skills
- Strong organizational and analytical abilities
- Ability to multitask in a fast-paced environment
- Team-oriented mindset with leadership capability
Preferred Experience
- Call center or high-volume phone support experience
- Experience supporting patients or healthcare providers
- Experience working with prescription processing systems
- Familiarity with healthcare or pharmacy workflows
Work Environment
- Hybrid schedule (2 days onsite per week)
- Collaborative team environment
- Opportunity to mentor junior staff
Pay: $15.00 - $17.00 per hour
Work Location: Hybrid remote in Lake Bluff, IL 60044
Salary : $15 - $17