The Account Representative is a point of contact for all accounts in their team’s book of business. They are responsible for contributing to the success and growth of accounts by fostering relationships, participating in day-to-day operations, and providing insight to key performance indicator reports on stability. They also support Senior Account Manager and Account Manager on tasks as needed.

ESSENTIAL DUTIES

• Follow and implement all aspects of the EASE Logistics Customer Journey, adhering to the company's service model and standards.
• Capitalize on business opportunities with timely solutions, optimizing resources, and educating customers on EASE Logistics' services and solutions.
• Adapt to customer needs, leveraging technologies and market knowledge to provide competitive rates and drive optimal outcomes, including using EASE lane history for bid/RFQ negotiations.
• Utilize tools, data, and reports to enhance customer experience, maximize order conversions, and provide in-depth customer operation insights.
• Work with Carrier Solutions for load visibility and prebooking, ensure carrier compliance with specific needs, and provide timely issue resolutions.
• Maintain effective communication with internal teams and negotiate with carriers to maximize margins.
• Regularly review KPI metrics, adhere to SOPs, and contribute to organizational goals and policies.
• Demonstrate account growth, strategically manage customer profiles, and collaborate on RFQs.
• Act with urgency in problem-solving, enhancing operational efficiency, and contributing to team performance.
• Think strategically and work independently on existing and new business accounts and assist in root cause analysis of operational issues.
• Engage in customer visits, assist in resolving Accounts Receivable/Accounts Payable issues, and escalate service failures as needed.
• Ensure all operations are reviewed, assigned appropriately, and confirm all relevant systems are accurately updated.
• Other duties as assigned.

QUALIFICATIONS: 

Education

• High school diploma or DGE is required.
•  Associate’s degree preferred
• Bachelor's degree preferred.
• Additional related training and certifications will be weighted on a case-by-case basis.

Experience

• 0 years of related experience is required with a bachelor's degree.
• 2 years of related experience is required with an associate degree.
• In lieu of a degree, a minimum of 3 years of related experience is required.
• Transportation industry experience is a plus.

Knowledge, Skills, & Abilities

• Energetic, relentless, and thrives on hunting for opportunities. •        Sales, customer service, and/or negotiation-related talents
• Excellent communicator with a great phone presence.
• Constructive problem solver.
• Flexible in work hours and adaptable to changing workload.
• Be willing to learn a lot very fast.
• Ability to remain calm under sometimes stressful situations.
• Ability to multi-task and adapt quickly to different situations.
• Proficient in Microsoft Office Suite
• Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
• Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.