Desktop Support Analyst

Your Responsibilities

• Respond and provide end users with a positive experience by meeting their technical needs
• Diagnose and resolve unique problems associated with application software and operating systems
• Configure, deploy, decommission, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
• maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades
• Manage and support Active Directory (AD) on a Windows Server 2016/2019 environment
• Employee onboarding/offboarding
• Rotating availability for afterhours support/upgrades
  
  
  

Job Requirements

• Knowledge of general Information Technology – particularly Active Directory, Office365 and VMware
• Experience with multiple backup systems, including Veeam
• Solid understanding of vulnerability management
• Solid understanding of network troubleshooting experience (TCP/IP, DNS, DHCP, SFTP, VLAN)
• Superior organizations skills and precise attention to detail
• Experience working in a small environment (Less than 50 Servers / 100 PCs)
• Experience with cloud providers including Azure and/or AWS
  
  
  

Your Qualifications

• Bachelor’s degree in information technology, computer science or related field
• 2 years of hands-on desktop support
• Technical Certifications (A , Security , MCSE, etc.)
• Experience in programing\scripting Languages (Python, PowerShell, C#) are a plus
  
  
  

EARNEST Partners is an award-winning, employee-owned asset management firm headquartered in Atlanta. We manage over $30 billion in equities and fixed income assets for a diverse client base, including corporate pension plans, state and municipal retirement systems, foundations, endowments, and high-net-worth individuals. Our collaborative and fast-paced culture values high-caliber talent, innovative thinking, and a passion for learning.

We believe the quality and experience of our team is an important competitive advantage.

About

Please visit www.earnestpartners.com to learn more about our company.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.