Billing Specialist

Billing Specialist

Job Description

Overall Purpose

This position supports the accurate preparation, delivery, processing and payment application of invoices/bills to customers. Provides excellent customer service. Works with team to maintain updated and an accurate billing system.

Essential Functions

• Prepares the monthly invoices; includes adjustments as appropriate, contact changes, manual billing updates (tokens, users, etc.), emailing to the Customers & uploading to portals
• Prepares daily receivables deposits, applies the payments to the Customers’ accounts.
• Researches and processes Customers questions regarding invoice payment, billing issues and/or discrepancies.
• Processes changes in information system to support accurate and efficient billing process and financial close.
• Performs collections on past due accounts receivables.
• Processes customer refunds to be submitted to A/P.
• Works with the Customer Implementations and Support department to resolve billing questions and to establish new Customers.
• Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.

Minimum Qualifications

• Minimum one to two years professional accounts receivables or accounting experience
• Ability to apply general mathematical concepts and to calculate figures and amounts such as discounts, interest and percentages. 
• Ability to organize, manage and control workflow.
• Demonstrated intermediate proficiency in Microsoft Excel, Microsoft Word, and Internet research.
• Aria Billing, SQL & JIRA experience is a plus.
• Strong written, verbal and interpersonal skills.
• Detail oriented & ability to analyze month over month billing variances.

Preferred Qualifications

• Additional related education and/or experience preferred

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment.  Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.  Work may require occasional standing, walking, kneeling, and reaching.  Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.  Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.  Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms.