What are the responsibilities and job description for the Family Services Specialist - Front Desk position at Early Learning Coalition of Palm Beach County, Inc.?
We're Hiring! Join Our Mission to Empower Families!
Location: Palm Springs, FL
Schedule: Full-Time, Monday-Friday (M-Th: 8AM-5:30PM/Fri: 8AM-12PM)
Pay: up to $23.39 per hour commensurate with experience
The Early Learning Coalition of Palm Beach County is seeking a dedicated Family Services Specialist - Front Desk to advocate for families and help them access essential early learning programs and services. If you're passionate about making a difference, this is your opportunity to make a lasting impact in your community.
What You'll Do
- Greet and welcome customers in a friendly, professional manner, creating a positive first impression.
- Monitor lobby traffic and wait times and assist with cusomer flow to minimize wait times and ensure a seamless experience.
- Respond to customer inquiries and provide information and guidance regarding services and processes.
- Provide Child Care Resource & Referral (CCR&R) services.
- Screen applicants for financial assistance and determine eligibility for programs such as School Readiness, VPK, CSC Scholarship, Head Start and Early Head Start.
- Advocate for families, assess needs, and assist with enrollment, transfers, and service terminations.
- Maintain accurate family information in the Enhanced Field System (EFS) database.
- Support families with child developmental screenings and provide timely notifications about childcare status.
What We're Looking For
- Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field.
- At least 2 years of experience in CCR&R, eligibility determination, or childcare enrollment processes.
- Strong customer service and communication skills
- Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.
- Tech-savvy with proficiency in Microsoft Office, CRMs and cloud-based systems.
- Bilingual Spanish, preferred
Why You'll Love Working Here
- Opportunity to make a real impact in the lives of children and families.
- Collaborative, mission-driven team environment
- Competitive pay, benefits and opportunities for growth.
- Schedule: Mon-Thu 8:00AM-5:30PM, Fri 8:00AM-12:00PM.
Benefits Include:
- Comprehensive health, dental, and vision insurance
- Generous Paid time off and holidays
- Retirement plan with employer contribution
- Tuition Reimbursement
- Employee Assistance Program
Ready to join us? Apply today and help shape the future of early learning in Palm Beach County!
Link to full job description: https://elcpalmbeach.box.com/s/3s24wh78m01z4xutn0y4numtcihsumtm
No Recruiters Please
Salary : $23