What are the responsibilities and job description for the Receptionist-PART TIME position at Earl Stewart Toyota?
About Us
Working at Earl Stewart Toyota means you have a true career path to follow... even if it leads you beyond our company to a new field or career. We innovate. We learn from our team members to grow as an organization. We know what we don't know... this is why be practice reverse-mentoring (some of us older guys have a lot to learn) and use employee self-evaluations.
We are a car dealership, that's true... but we are more than that. We are 150 human beings ranging in age from 21 to 76, men and women from almost every imaginable background. We have recently adopted a non-smoking workplace policy. We operate under a sound ethical code. We belong in the 21st century.
We are Earl Stewart Toyota.
RESPONSIBILITIES:
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Provide basic information to callers who have general inquires
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
- Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
- Greet walk-in customers and appoint to appropriate salesperson
REQUIREMENTS:
- Excellent communication and organizational skills
- Experience using Microsoft Office suite
- Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
- Must be willing to submit to a drug screen & background check
- Weekend shift – must be available weekends
- Evening shift - must be available evenings