Technical Account Manager

Eagleview
Locations:
Rochester, New YorkCategories
Sales and MarketingJob Type:
Regular Full-TimeWork Type
RemoteReq ID:
2921
## Job DescriptionAbout Us
Eagleview is a leading provider of aerial imagery, property insights and software that transforms the way people work. Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.
Overview
The Technical Account Manager in Account Management plays a critical, client-facing role focused on managing a portfolio of technical customers to drive retention, satisfaction, and revenue growth. Acting as the primary point of contact, this role ensures technical clients are successfully onboarded, supported, and engaged throughout the customer lifecycle. The Account Manager collaborates cross-functionally to align internal resources and deliver a seamless customer experience that fosters long-term successparticularly within complex, technical environments.
We are a fast paced, energetic team driven by continuous process improvement. Were looking for motivated, organized, and independent team members. This position requires good communication skills and the ability to quickly pick up new technologies.
This is a full-time remote role* with a base salary of $55,000-$70,000 and a commission target of $30,000
Applicant must live within a reasonable distance of a major airport in California/Arizona/New Mexico/Nevada.
Responsibilities
Customer Relationship Management
Serve as the primary liaison for assigned technical customer accounts, fostering trust and accountability across all touchpoints.
Conduct regular check-ins and lead Strategic Business Reviews to assess engagement, performance, and solution alignment.
Understand each customers technical goals, success metrics, IT architecture, and integration requirements to deliver proactive support and guidance.
Assist with Technical sales presentations.Retention & Growth
Monitor account health and customer satisfaction, addressing risks and removing technical or process-related barriers to success.
Identify and escalate upsell and cross-sell opportunities in collaboration with the Sales team to achieve Net Revenue Retention (NRR) goals.
Support timely renewal discussions and collaborate on securing customer commitments.
Drive account strategies that directly contribute to Gross Revenue Retention (GRR) by mitigating churn risks and maximizing customer value from a technical perspective.
Understand the customer environment to ensure maximum deployment across the organizationCross-Functional Collaboration
Work closely with internal teams (Onboarding, Adoption, Support, Product, Engineering, and Marketing) to ensure consistent customer experience and technical alignment.
Ensure that all available customer integrations are configured.
Identify and facilitate all opportunities for training.
Champion the voice of the technical customer internally, providing feedback to influence product enhancements, documentation, and implementation support.Operational Excellence
Maintain accurate and up-to-date records of customer activity, engagement, and solution health using Salesforce, Gainsight, and other relevant tools.
Track and report on key performance indicators, including GRR, Strategic Business Reviews, qualified opportunities, customer advocacy, and internal collaboration.
Qualifications
Bachelors degree or equivalent professional experience.
2 years of experience in account management, customer success, or a related client-facing technical role.
Strong communication, technical problem-solving, and re

Salary : $55,000 - $70,000