What are the responsibilities and job description for the Leasing Consultant position at Eagle Rock Properties?
Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leadership of our executives, who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.
The Leasing Consultant, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, promoting resident retention and providing or coordinating exceptional customer service. The position is entry-level, but we would be willing to train the right candidate.
Responsibilities:
- Greeting prospective residents and provide them with property tours
- Process lease applications and qualify residents
- Coordinate with the marketing team to place online ads and ensure signage is correctly positioned
- Support the Community Manager with general office maintenance by answering phones and performing other administrative task
- Maintain an up-to-date market study of primary competitors
- Provide high quality customer service to residents and prospective residents
- Effectively showcase the features and benefits of the apartments and communities
- Identify strengths & weakness of alternative sales approach; overcome objections and create excitement
- Accurately prepare all lease-related documents
- Consistent and timely follow-up on all calls, emails, and site visits
Qualifications:
- 1-2 years of high-quality customer service experience
- Prior leasing & lease-up experience preferred
- Strong communication & marketing skills
- Professional and positive attitude
- College Degree preferred
- Proficient in Microsoft Office Suite, Outlook
- Must be able to work weekends and have a reliable way to get to work
- Bilingual in Spanish preferred
Eagle Rock Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics