What are the responsibilities and job description for the Inside Sales / Order Entry Representative position at Eagle Cutting Tools?
About Eagle Cutting Tools:
Eagle Cutting Tools is a veteran-owned company and has been in Houston, TX since 1972. We sell cutting tools to hardware stores and other resellers. This is what we do.
How do we do it? By practicing to our core values of Customer, Loyalty, Attitude, Integrity, and Reliability every single day.
And why do we do it? Because we firmly believe in our company's mission of "Growing Together to Deliver Superior Products." Eagle/Taptek Cutting Tools is a fast-growing company and we are firmly committed to helping our employees grow by offering full medical/dental/vision, 401(k) matching, and tuition reimbursement. We cannot wait to have you grow with us as our new Order Entry Representative.
Purpose of Inside Sales / Order Entry Representative:
You will be responsible for intaking and processing orders. You usually will have to be responsible for 15 or more orders in a day. The customer's main point of contact for an order is you, so you will need to represent the company well by providing fantastic customer service.
What You Will Do:
- Answer incoming sales calls via telephone calls, emails, and faxes.
- Document and process all customer quotes, customer orders, and vendor purchase orders in an accurate and prompt manner. This work needs to be performed according to the processes designated by management.
- Provide excellent customer service by being able to answer questions regarding product knowledge, pricing, lead times, and availability.
- Resolve issues by working with the customer, vendors, our warehouse staff, Purchasing Agent, and/or management as needed.
- Administrative and special projects as needed.
Skills:
Microsoft Word and Excel
Ability to Multi-task/ effectively switch between tasks/manage interruptions
Oral Communication Skills
Written Communication Skills
Interpersonal Communication Skills
Customer Service
Time Management
Professionalism
Basic Administrative Skills
Document Control
Education/Experience:
High School Diploma plus some college is preferrable.
At least a year in a data entry position
Experience in Industrial Cutting Tools and/or the Oil and Gas Industry is highly desired.
Expediting Experience is a plus.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Excel: 1 year (Required)
- Data Entry: 1 year (Required)
Work Location: In person
Salary : $18 - $20