Commercial Loan Servicing Specialist

SUMMARY

Provides support for all Commercial loan servicing. Required to make loan level and account-based decisions to meet customer need and ensure compliance to all Federal, State and Local regulations. Responsible for quality control and system review of all commercial loans, ensuring accuracy that all loans are processed and documented in accordance with established policies and procedures.

ESSENTIAL JOB FUNCTIONS

• Generates and reviews commercial loan servicing related department reports, utilizing both expertise and discretion to collect, analyze and report on commercial loan data as appropriate.
• Conducts ongoing review and analysis of commercial loan portfolio data to identify opportunities for improvements in data accuracy and consistency.
• Recommends policy, procedural and automation enhancements to promote productivity and control.
• Receives and organizes loan file documents from commercial production and closing attorney.
• Reviews post-closing documents and all compliance related tasks. Requests and tracks missing or inaccurate documents.
• Verifies commercial loans and lines of credit in the core system (including C&I, CRE, Construction, SBA, SWAP etc.); interprets loan documentation and approval memorandums in order to accurately verify the new loan set-up, renewals, modifications, SWAPs, and letters of credit to the servicing system while ensuring data integrity.
• Accurately and efficiently processes variety of loan transactions, including loan payments, loan payoffs, new loan disbursements, construction disbursements, line of credit advances, line of credit paydowns, interest advances, charge offs.
• Responds to all telephone, letter and email inquiries from internal/external customers and various other departments, ensuring courteous, accurate and thorough follow-up.
• Manages and prepares commercial pay-off quotes, discharges of commercial mortgages, partial releases and other related collateral releases.
• Performs account reconciliations as needed. Uses discretion to evaluate and audit accounts and processes involving monetary transactions, utilizing both judgement and expertise to address anomalies.
• Reviews and submits monthly SBA reporting.
• Administers and monitors the continuations and terminations of UCCs.
• Performs clerical operational tasks for various Commercial Loan Servicing processes.
• Maintains and updates the annual record retention of any and all commercial paid loan documentation.
• Reviews and remits all SWAP and Participation reports/funds to appropriate participant banks to ensure compliance with all agreed upon terms as they relate to loan servicing, report timing, etc.
• Monitors upcoming conversions (interest only to principal and interest) and make necessary system changes.
• Administers the loan modification and extension process and make necessary system changes.
• Interfaces with other departments as needed; as well as third party vendors/service providers.
• Assists with the preparation of commercial loan files for upcoming audits, exams and other third-party reviews.
• Attend seminars, webinars and in-house training as needed to keep up with regulations and changes.
• Assists management with special projects, as needed.

OTHER DUTIES AND RESPONSIBILITIES

• Other duties as assigned.

COMPETENCIES

• Accurate/Detailed Oriented – Is precise and accurate and pays attention to details; double checks work before passing it on.
• Action Oriented/Proactive – Enjoys working hard, is action-oriented and full of energy, seizes opportunities, expresses opinions and initiates ideas, is engaged in the process, is proactive in helping others, and takes tasks and runs with them.
• Trustworthy/Confident – Creates, builds and maintains a strong sense of trust and confidence with others, empowers others, treats others fairly and truthfully, values the opinions of others, acts with tact and diplomacy, models organizational values, and words and actions are consistent.
• Flexible/Adaptable – Understands things can change, adapts quickly to change, is willing to listen to other opinions or ways of doing things, and will embrace constructive change even if it is personally difficult.
• Self-Aware/Motivated to Grow Professionally – Is aware of own strengths and areas for development, values constructive feedback from others, works to overcome limitations, and continuously looks for ways to develop skills.
• Team Player/Collaborative — Works cooperatively with others, makes efforts to include others in the team, encourages all to participate in discussion, celebrates wins together, contributes to achieve a common objective, communicates well, makes decisions that benefit the team, and assists others when needed.
• Integrity/ Leads by Example – Adheres to an appropriate and effective set of core values and beliefs during both good and bad times, acts in line with those values, rewards the right values, practices what he/she preaches, seen as a truthful and trusted individual, and keeps confidence.

POSITION SPECIFIC REQUIREMENTS

• High School Diploma required; Associate’s degree level of education or equivalent preferred.
• Ability to fluently read, write, speak, and understand the English language required.
• Attention to detail, organizational and communication skills required.
• Ability to adapt to changes in the work environment, manage competing demands and deal with frequent change, stress and/or unexpected events.
• Proficient use of computers and technology required (i.e. Internet, PCs, MS Office, etc.). Experience with a loan/mortgage operations system preferred.
• Minimum five years’ loan servicing experience required. Commercial lending knowledge preferred.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to communicate orally and in writing, alphabetize and collate.
• Ability to proofread and check documents for accuracy.
• Ability to enter words and data into a computer.
• Ability to lift supply boxes and bend/reach to file records.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

EOE/AA/M/F/Vet/Disability

Member FDIC/Member DIF

• Equal Housing Lender

Job Type: Full-time

Pay: $52,275.00 - $66,620.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $52,275 - $66,620