Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves Plan, coordinate and execute matters related to facilities management Oversee the performance of Cleaning Team, Security Team, Landscaping Team Supervise and liaise with external vendors in respect of regular communications and ad-hoc work, and respond to issues that arise Prepare and review contracts and tender documents including negotiations etc Intervenes, analyses, manages and resolves business conflicts between the company and the vendors / suppliers Monitor the progress/quality of works performed by both contractors and in-house staff. Implementing procedures of safety system and performance measurement like scorecard to ensure quality and reliability of services meeting client’s requirements Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Excellent planning & organizational skills to prioritize work and meet tight timelines Demonstrated experience with continuous improvement initiatives, client reporting and preparation of reports Site Responsibilities: Cleaning Operations Management Oversee comprehensive cleaning schedules and protocols Ensure all areas of the building are maintained to the highest standards of cleanliness Conduct regular inspections to maintain quality control Address any cleanliness issues promptly and efficiently E&M (Electrical & Mechanical) Systems Management Oversee the maintenance and operation of all electrical and mechanical systems Develop and implement preventive maintenance programs Ensure compliance with relevant codes and regulations Manage energy efficiency initiatives and sustainability practices Facilities Management Office Supervise the facilities management team Coordinate daily operations and address tenant requests Implement and maintain facilities management software systems Develop and enforce standard operating procedures Review “Permit to Work” to ensure all works in the premise has been evaluated Security Management Oversee security personnel and systems, e.g. CCTV, access control system Develop and implement security protocols and emergency response plans Liaise with local law enforcement when necessary Landscape Management Oversee landscape maintenance Ensure proper care of indoor and outdoor plants Manage seasonal decorations and special event setups Clubhouse Operations Manage the day-to-day operations of the building's clubhouse Oversee amenities and ensure they are well-maintained and operational Coordinate events and activities in the clubhouse Ensure compliance with health and safety regulations, e.g. FEHD Central Mailing Services Ensure efficient sorting and distribution of mail and packages Implement secure handling procedures for sensitive materials Vendor and Contract Management Select, negotiate with, and manage contracts for service providers and contractors Ensure all contracted services meet quality standards and budget constraints Financial Management Prepare and manage the annual operating budget for all facility services Monitor and control expenses, identifying cost-saving opportunities Process invoices and maintain accurate financial records Tenant Relations Act as the primary point of contact for tenant concerns and requests Conduct regular property inspections and address issues promptly Coordinate move-ins, move-outs, and tenant improvements Stakeholder Communication Serve as a liaison between the two landlords and tenants Prepare and present regular reports on building performance and operations Facilitate effective communication among all parties Conduct regular meeting to review the staff canteen performance Health and Safety Compliance Ensure compliance with all relevant health and safety regulations Conduct regular safety training sessions Stay updated on industry best practices and implement improvements as needed Carpark Operations Management Oversee parking systems and procedures Optimize parking space utilization and traffic flow Manage parking fee structures and payment systems Oversee the installation and maintenance of parking equipment (e.g., barriers, EV charger) Handle customer inquiries, complaints, and feedback Manage parking allocation for tenants and visitors Desired experience and technical skills Property Management Partitioner (PMP) Tier 1 license holder from Property Management Services Authority (PMSA) University degree in facilities management / property management or related disciplines preferred A minimum of 6 years’ proven experience in facilities/pro management Able to respond appropriately to emergencies or urgent issues as they arise, managing and leading change to ensure minimum disruption to core activities and plan for future development in line with strategic business objectives Strong leadership, well-organized, multi-tasking and able to meet tight deadlines Excellent planning & organizational skills to prioritize work and meet tight timelines Demonstrated experience with continuous improvement initiatives, client reporting and preparation of reports Excellent communication and interpersonal skills with an ability to build rapport with team members and stakeholders Location: On-site –Hong Kong, SAR, China If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. 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