Client Experience Project Coordinator

The Client Experience Project Coordinator is the first point of contact for our exhibit management clients. They handle quoting, processing, scheduling, and invoicing orders, answering inventory questions, and performing duties for exhibit management clients. The Client Experience Project Coordinator will work to complete daily tasks and work towards improving and growing the department. This position requires beginning to intermediate level knowledge of the trade show industry and works with moderate supervision. The ideal candidate is detail oriented, accurate, works with pace, has great customer service skills, is a good team member and looking for a career.

Essential Duties/Responsibilities

• Day-to-day point of contact providing internal and external assistance for exhibit management and show services clients.
• Provide client support relative to client asset information and order information.
• Follow up with clients on order details, obtain clarification and answer any questions.
• Process trade show install and dismantle labor, show services and logistic requests.
• Quote and apply freight accordingly to all orders.
• Correspondence with sales representatives and end users via phone and/or in writing.
• Establish Asset setup schedule based on client requests and communicate daily schedule with Service Center team.
• Assist with information gathering, assessing needs, and recommending changes for clients relating to inventory questions.
• Prepare exhibit storage fees, prep in/out fees and I&D supervision for clients.
• Monitor late exhibit returns and follow-up.
• Provide Accounting information regarding invoicing of storage fees, I&D, show services and freight.
• Establish relationships with outside service vendors.
• Other duties as assigned

Competencies

• Customer Service Focus: Ability to build and maintain productive relationships with all customers; able to anticipate and respond quickly to customers’ requests; can ask for and act on customers’ feedback regarding service levels and needs.
• Communication: Able to listen effectively; respond clearly and directly, prepare clear, concise reports and records; use appropriate style, grammar, and tone in informal and formal business communications.
• Organizational Ability: Ability to plan, organize and monitor activities according to priorities; can establish schedules, deadlines; able to coordinate resources toward fulfillment of desired objectives; capable of controlling and/or adapting to interruptions, changes, disorder without losing efficiency or composure.
• Attention to detail/accuracy: Checks and verifies work; pays attention to details; follows up with others to ensure accuracy.
• Commitment to Quality: Able to emphasize the need to deliver quality services; can define standards for quality and evaluate processes and services against those standards.
• Intermediate computer skills and understanding of various software platforms.

Minimum Education/Certification

• Associate's degree required

Minimum Experience

• 1-3 years of customer service experience or equivalent
• 1-3 years of administrative and organizational work
• Previous trade show industry experiences a plus

About E3 XPS:

E3 XPS is a full-service exhibit solution provider. For 20 years E3 has continued to provide cutting edge trade show exhibits and graphics. E3 offers a complete menu of services to meet every trade show need. If you are looking for a long-term career in a great industry, E3 is a great opportunity! To learn more, please visit us at www.e3xps.com.