What are the responsibilities and job description for the ServiceNow Solution Architect position at E-Solutions?
Role: ServiceNow Solution Architect
Location: Tarrytown NY 10591 (Hybrid)
Architect should have at least experience in 4 modules from below
• ITSM
• ITOM
• HRSD
• IRM/GRC
• Sec Ops
• SAMPro
• NowAssist
• Integration Hub
• Third-Party Risk Management
• BCM
Job Description:
• 12 years of experience working with the ServiceNow platform in multiple roles (Architect / Developer / Business Analyst etc.)
• Proven track record in independently managing end-to-end ServiceNow implementations for at least two application suites (ITSM / ITOM / SecOps etc.)
• Proven track record as a platform owner / lead for mid/large ServiceNow deployments for global organizations
• Minimum 5 years of experience in supporting ServiceNow sales; with hands on experience in with solution design, pricing, effort estimation, solution defense and drafting Statement of work.
• Strong understanding of ServiceNow versions, features and licensing models.
• Must have good communication and articulation skills with experience interacting with C-Suite stakeholders
• Experienced working in an onsite – offshore model; managing offshore teams remotely.
• Must have experience in independently driving discovery, design and ‘art of possible’ workshops with customers and can identify and map business requirements against platform capabilities.
• Strong domain expertise in two or more of the following areas:
o IT Service Management
o Customer Service Management
o Security Operations
o Governance, Risk and Compliance
• Strong working knowledge of some or all of the below ServiceNow application suites:
o ITSM
o ITOM
o IRM
o SecOps
o ITAM
• Must be ServiceNow certified
o One or more Certified Implementation Specialist (CIS) certifications
o CMA / CTA will be preferred