What are the responsibilities and job description for the Contact Center QA Analyst position at E*Pro Inc?
Company Description
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.
Job Description
Hi,
We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Description:
Job Title Contact Center QA Analyst
Job Location: Chandler, AZ
Job Type: Contract (12-18 months)
Rate: Negotiable
*** Citizen, GC, EAD-GC, H4, L2 & TN & Canadian Visa Only ***
Required Skills:
· Prior QA testing experience with Contact Center applications.
· Hands on NICE Interaction Recording and Analytics testing and/or development/engineering experience.
· Must have hands on IP telephony and/or routing QA experience: (e.g. Genesys, Cisco, Aspect).
· Able to read logs in UNIX.
· Intermediate SQL skills.
· HP QC/ALM hands on experience.
· Financial & PM experience is desired.
Regards,
Anthony
E*Pro Inc.
Iselin, NJ.
Tel: 732-283-0499 x 538 Fax: 732-283-0489
aanthony@epro-consultingdotcom
Additional Information
All your information will be kept confidential according to EEO guidelines.