What are the responsibilities and job description for the Help Desk Specialist position at E. L. Blake, Inc.?
Help Desk Specialist
Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually
About E.L. Blake Corporation
E.L. Blake Corporation (ELB) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing mission-critical operational and technical support to the U.S. Department of Defense, with a focus on U.S. Air Force mission planning systems. ELB delivers highly skilled personnel and scalable solutions that ensure system readiness, operational compliance, and mission success across global environments.
Position Overview
E.L. Blake Corporation is seeking a Help Desk Specialist to support U.S. Air Force mission planning operations at Hill AFB, Utah. This position serves as a primary point of contact for users requiring technical assistance and operational support for mission planning systems.
The selected candidate will troubleshoot hardware, software, system access, and configuration issues; document and manage support requests; and help ensure operational continuity for users supporting mission-critical activities worldwide. This role requires strong customer service and troubleshooting skills with a commitment to mission support.
Why Join ELB
This position offers the opportunity to work in a hands-on technical support role supporting users across a global mission planning environment. You will troubleshoot real-world technical challenges, interact directly with end users, and help ensure the reliability and availability of systems supporting daily mission operations.
Key Responsibilities
- Serve as the primary point of contact for users requiring technical support via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware, software, system access, and configuration issues while maintaining high levels of customer service.
- Document support requests, troubleshooting actions, and issue resolutions within the help desk ticketing system.
- Escalate unresolved or mission-impacting issues to appropriate technical resources and program leadership.
- Support operational continuity through proactive troubleshooting, user assistance, and adherence to security and operational procedures.
Required Qualifications
- U.S. Citizenship (required)
- Active Secret Security Clearance (required)
- High School Diploma or equivalent
- Experience supporting users in a help desk environment utilizing ticketing systems such as ServiceNow, Remedy, or similar platforms
- Strong troubleshooting, communication, and customer service skills
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology or a related field
- CompTIA A , Network , Security , or equivalent certification
- Experience supporting DoD, U.S. Air Force, or mission-critical operational environments
Compensation & Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Responsible Time Off (RTO) - flexible time off policy
- 40 hours of paid sick leave annually
- Paid holidays
- Company-paid basic life insurance
Salary : $60,000 - $75,000