What are the responsibilities and job description for the Retail Department Lead Full-Time position at E&H Ace Hardware Group?
Retail Department Lead Full-Time
E&H Ace Hardware is hiring a dedicated and customer-focused Department Lead to help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.
As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart.
What you’ll do:
Deliver excellent service to every customer using E&H’s Customer First Sales Culture
Answer questions, locate merchandise, and assist with in-store and online special orders
Promote the Ace Rewards program and help customers sign up
Maintain product knowledge and awareness of current promotions
Conduct cycle counts and maintain accurate inventory levels
Receive, stock, and merchandise products in your assigned department(s)
Ensure department signage is accurate and up to date
Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas
Participate in seasonal resets and overall store visual standards
Open and/or close the store as needed and serve as a trusted keyholder
Monitor safety concerns and theft prevention measures
Collaborate with team members and communicate effectively with store leadership
Flex your schedule to include evenings, weekends, and holidays as needed
Minimum Requirements:
High school diploma or equivalent
Retail or customer service experience preferred
Strong product knowledge and a willingness to learn
Ability to lead by example and work well within a team
Familiarity with retail computer systems, Microsoft Office, or Teams is a plus
Strong attention to detail and ability to multitask
Ability to lift up to 50 lbs and stand for extended periods
Why join E&H Hardware Group?
Family-owned, community-focused company with more than 90 years of local service
Supportive and hands-on leadership team
Health, dental, and vision insurance (Full-Time)
401(k) with company match
Paid time off and holiday pay
Employee Assistance Program
Generous employee discount
Career growth opportunities across stores and service divisions
About Us:
E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.