Service Desk Team Lead

🌟 Ready to Help DYOPATH Lead the Charge in Tech Support?!🌟

Are you the go-to person when tech gets tricky? Do you thrive on solving problems, leading teams, and keeping things running smoothly? If so, we want YOU as our next Service Desk Team Lead!

Why You'll Love Working Here as a Service Desk Team Lead

• ✅ Purpose with Passion – Join a company whose L.O.V.E. philosophy, Living Our Values Every Day, transforms everyday work into meaningful impact.
• ✅ Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.
• ✅ Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.
• ✅ Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!
  
  

Awesome Benefits 🎉

• 🏥 Medical, Dental & Vision Coverage
• 💡 Life Insurance
• 💼 401(k) with company match
• 🌴 Plus "You Pick a Day" paid holiday
• 🍼 FSA & HSA options
• 🐾 Pet Insurance (because pets are family!)
• …and much more! 👉 Full benefits overview at dyopath.com/careers
  
  

Service Desk Team Lead Details

• 📝Schedule: Monday–Friday, core business hours.
• 💰 Pay Rate: $25/hour.
• 📍 Location: On-Site, Waddell, AZ
  
  

What You'll Do as a Service Desk Team Lead

• ✅ Proven record of leading a talented service desk team to deliver top-notch technical support.
• ✅ Keep operations humming by managing priorities and meeting deadlines.
• ✅ Be the hero who ensures every customer interaction ends with a smile.
• ✅ Possess comprehensive knowledge of widely used operating systems, software, and hardware.
• ✅ Exhibit outstanding abilities in leadership, communication, and problem-solving, working under pressure and consistently meeting deadlines.
• ✅ Deliver a strong Client-Focused mentality of service orientation, paired with a positive outlook.
  
  

What You Bring to the Team

Education & Certifications

• 🎓 Associate's degree (or higher) in Computer Science or similar preferred.
• 🖥 Professional certifications (or working toward):
• HDI Support Center Analyst (HDI‑SCA)
• ITIL Foundation
• Microsoft 365 Certified: Fundamentals
• Microsoft 365 Certified: Endpoint Administrator Associate
  

Experience & Skills

• Experience: 5 years in a technical support role and proven leadership experience.
• Tech Savvy: Strong understanding of operating systems, software, and hardware.
• ITSM Expertise: Familiarity with ticketing systems like BMC Helix or ServiceNow.
• Leadership Skills: Excellent communication, problem-solving, and team-building abilities.
• Cool Under Pressure: Ability to multitask and thrive in fast-paced environments.
• Customer Focus: A positive attitude and stellar customer service skills.
  
  

Ready to Elevate IT Experiences?

If you're excited to make a real difference and love the challenge of solving technical puzzles in a team-first culture, DYOPATH wants you! Please apply now to become our next Service Desk Team Lead 🚀

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.