SAP Service Management Lead

12 years of SAP experience, with expert-level SAP Service Management (SM) knowledge.

Proven experience in automotive industry projects, specifically:

• Vehicle Management System (VMS)
• Warranty and Claims Management
• Service Contracts & Service Orders

Strong functional integration knowledge with FI (tax, revenue recognition), MM (inventory), and SD/OTC (pricing, distribution).

Hands-on experience with warranty claims automation, validations, and financial postings.

Familiarity with Salesforce-to-SAP migration is a plus.

Strong skills in documentation (BPMN, FS, WRICEF, test scripts) and driving quality governance.

Excellent stakeholder management and communication skills—must be able to push back on SI and align cross-functional teams.

Prior client-side lead/architect experience strongly preferred.