Account Specialist

Job Title: Account Specialist

Department: Account Management

Location: Palm Bay, FL

FLSA Status: Exempt

Company Overview:

Established in 1973, Dynatech International is a Commercial and Defense supply chain company providing long-term, complex procurement, engine overhaul, rotable and repair management services, manufacturing, and kitting solutions across land, air, sea, and space programs. Dynatech’s proprietary database, the Defense Logistics Management System (DLMS®), empowers us to mitigate supply chain risk and provide quality supply chain solutions in a cost-effective manner that enhances operational readiness for over 2,000 weapons systems and platforms.

Position Description: The Account Specialist provides operational and administrative support for the successful management of one or more customer accounts. Working under the direction of an Account Manager, this position assists with customer quotations, order processing, account coordination, delivery tracking, and customer communications while collaborating closely with Procurement, Contracts, Logistics, Quality, and Finance. The Account Specialist helps ensure timely, accurate, and compliant execution of customer requirements while delivering exceptional customer service throughout the customer order lifecycle.

Key Responsibilities:

• Receives and processes RFQs from the customer accounts across multiple media, to include web-based portals and emails.
• Completes market research and analyses to identify potential sources to satisfy RFQ items; updates the results in the sourcing database
• Establishes the estimated value and desired priority for all RFQs and RFQ items, and coordinates the value and priority with the Sourcing Dept.
• Requests and coordinates final sourcing of RFQ items with the Sourcing Dept.
• Tracks the status and progress for sourcing efforts to ensure as many RFQ items as possible are effectively sourced.
• Provides feedback to the Sourcing Dept when sourcing activities are not effective or timely.
• Coordinates resolution of perceived sourcing problems that might impede timely quoting.
• Submits timely and compliant quotes to customers' RFQs after appropriate approval.
• Receives and resolves questions or concerns raised by customer buyers related to submitted quotes.
• On successful award for submitted quotes, receives the Customer's Purchase Order (CPO) and initiates a Sales Order (SO).
• Coordinates with the Sourcing and Contracts Depts to process Sales Orders.
• Coordinates with the Logistics Dept and Quality Control (QC) for drop shipments.
• Provides Customer Buyers with timely and accurate status of all open purchase orders, including any customer requested/provided standard reports and webpage portals.
• Initiates and processes all Customer-unique and required shipping forms/labels and provides these to the Logistics Dept for shipment of items to the customer.
• Participates in continuous process improvement initiatives to enhance the effectiveness and efficiency of account management and delivery fulfillment.
• Receives and reviews Supplier Performance Rating information provided by customers; completes root-cause analysis of deficient performance; coordinates with the customer to update/correct the ratings when appropriate.

Experience, Knowledge, and Skill Requirements:

• Proven experience as a Key Account Specialist, Sales Account Specialist, or a similar role.
• One to three years of experience in customer service, account management, procurement, supply chain, inside sales, or a related business environment is preferred.
• Associate’s degree in business administration, Supply Chain Management, Marketing, or a related field required; Bachelor’s degree preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Ability to analyze information and solve routine business problems.
• Ability to work effectively in a team-oriented environment.
• Proactive, self-motivated, and customer focused.

Dynatech International offers a competitive compensation and benefits package, including medical, dental, vision, life insurance, paid time off, paid holidays, and a 401(k) retirement plan with Company match.

Equal Opportunity Employer - Vet/Disability - Drug-Free Workplace