Remote Operations Center Supervisor

Remote Operations Center Supervisor

Job Description

Department: OEC

Job Status: Full-Time

FLSA Status: Salary, Non-Exempt

Reports To: Product Service Engineer Manager

Amount of Travel Required: Varies

Work Schedule: On Call 24/7 may require some nights and weekend duty; 365 days/year.

Positions Supervised: ROC Engineers

AIP Level: 6

POSITION SUMMARY

The Remote Operations Center (ROC) Supervisor provides leadership and operational oversight of Dynamis’ 24/7 Remote Operations Center — ensuring uninterrupted monitoring, performance assurance, and remote operability of the Dynamis mobile gas turbine fleet. This role manages a team of ROC Engineers responsible for real-time system surveillance, incident response, and customer coordination, serving as the primary link between real-time operations and Product Support Engineering (PSE).

The ROC Supervisor plays a pivotal role in ensuring operational excellence, driving standardization across shift operations, and supporting the integration of new telemetry technologies under the “Orbit” initiatives. The successful candidate will be process-driven, technically astute, and capable of leading a growing team in a high-reliability environment.

ESSENTIAL FUNCTIONS (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "May.")

• Lead and coordinate daily activities of ROC Specialists to maintain 24/7 operational coverage.
• Ensure timely, accurate monitoring and documentation of all events through company ticketing and reporting systems.
• Establish and maintain standardized shift handover and escalation procedures.
• Foster a culture of operational discipline, accountability, and continuous improvement.
• Monitor system performance trends across the fleet and proactively identify issues requiring escalation to PSE or field support.
• Maintain oversight of real-time telemetry dashboards.
• Validate that incidents are appropriately logged, categorized, and closed within SLA targets.
• Develop and maintain structured onboarding and competency programs for ROC Specialists.
• Conduct recurring training on remote operations tools, alarm management, and safe remote control of gas turbine units.
• Review operational data, KPIs, and ticket metrics to ensure high performance and identify optimization opportunities.
• Support development and continuous improvement of ROC procedures, SOPs, and escalation workflows.
• Serve as the primary liaison between the ROC, Product Support Engineering, and Controls Engineering teams.
• Participate in fleet reviews, reliability discussions, and outage post-mortems.
• Support development and deployment of new telemetry and automation initiatives.
• Perform additional tasks and special projects assigned by Engineering Leadership.

POSITION REQUIREMENTS

• Successfully passes background check, pre-employment drug screening, pre-employment aptitude and competency assessment(s).
• Possesses a valid U.S. Driver’s License. Employment is contingent upon meeting company driving standards, including an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
• Daily overtime required and in-person, predictable attendance.
• Proficiency in spoken English language, bilingual Spanish is a plus.
• Proficient in Microsoft Office suite tools.
• Able to interpret electrical/controls drawings.

EDUCATION/EXPERIENCE LEVEL

• 7 years of previous electrical/controls troubleshooting experience required.
• High School Diploma required, bachelor’s degree in a relevant field is a plus. An equivalent combination of education, specialized training, and relevant professional experience may be considered in lieu of a formal degree.
• Knowledge of electrical devices such as relays, transducers, sensors, i/o systems, etc.
• Knowledge of industrial equipment and turbine control systems such as: Woodward GAP, GE Proficy Machine Edition, Siemens S7, Allen Bradley RSLogix, etc.
• Able to read electrical/controls drawings.
• Knowledge of power generation packages (such as MTU/LM2500/CAT) preferred.

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES

• Ability to work within a team concept to successfully complete assigned tasks.
• Ability to take instruction well and interact with other employees in a positive manner within the framework of assigned work groups.
• Efficient at Microsoft office (word, excel, PowerPoint, outlook).
• Knowledge of GE and other gas turbine related controls programs.
• Successfully completes New Hire Safety Orientation and annual recertification.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently required to walk, sit, climb, bend, reach and squat/kneel. The ROC Supervisor works primarily indoors in the office. If required to go to a worksite, the work environment includes exposure to hazardous materials and operating conditions. Given these conditions employees are required to wear company mandated personal protective equipment and must strictly adhere to safety policy.

Work hours may include early morning, late afternoon/evening hours, and weekends in combination depending on job demands.

AAP/EEO STATEMENT

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.

Reviewed 1/2026.