What are the responsibilities and job description for the Sr. IT Support Engineer position at Dynamic Quest Inc?
Dynamic Quest is seeking a highly skilled Sr. IT Support Engineer to provide advanced technical support and engineering expertise across client environments. This position requires a U.S. Citizen due to contractual, regulatory, and compliance requirements, including support of federal and regulated clients.
The Sr. IT Support Engineer will monitor, manage, and support client technologies, business systems environments, and operational processes using Dynamic Quest tools and systems. This role is responsible for advanced troubleshooting, systems analysis, and engineering support across networking, servers, security, and cloud environments.
The position provides second- and third-level escalation support with a strong emphasis on server infrastructure, security controls, Microsoft 365, Azure, and advanced network troubleshooting.