Junior IT Support Specialist (On-site Only)

Position Summary

The Junior IT Support Specialist provides first‑line technical support across both office and production environments in a fast‑paced, rapidly growing company. This role focuses on ticket triage, troubleshooting end‑user issues, and assisting with account provisioning and device management. The specialist works closely with the Systems Administrator and IT Manager, gaining exposure to a wide range of infrastructure, tools, and operational processes.

This is NOT a remote position.

Key Responsibilities

• Ticket triage — Diagnose and resolve issues related to software, operating systems, printers, user accounts, and general workstation problems.
• User support — Provide friendly, effective assistance to employees across office and production floor environments.
• Account provisioning — Assist with creating and managing user accounts in directory and cloud environments under guided supervision.
• Device & system troubleshooting — Support desktops, laptops, mobile devices, and peripherals; perform basic network troubleshooting.
• Documentation — Maintain accurate notes, ticket updates, and procedural documentation.
• Collaboration — Work alongside the Systems Administrator and IT Manager on daily operational tasks and projects.
• Occasional after-hours work — Participate in rare overnight or weekend work when operational needs require it.

Minimum Qualifications

• 1 year of help desk or desktop support experience.
• Familiarity with Microsoft 365 environments.
• Ability to work 7:00 AM – 3:30 PM, Monday–Friday, with overtime as needed.
• High school diploma required; associate degree preferred.
• Strong dependability, self‑motivation, and customer‑focused mindset.
• Ability to communicate technical concepts clearly and understandably.
• Must be able to lift 40lbs.
• Ability to walk production floors, work from ladders or lifts, and perform hands‑on physical tasks.
• Must pass a background check as a condition of employment.

Preferred Qualifications

• A , Network , or Microsoft 365 Fundamentals certifications (preferred, not required).
• Experience supporting hybrid office/manufacturing environments.
• Basic understanding of device management, cloud services, or identity platforms.

Work Environment

• Mixed office and production floor support.
• Requires walking, standing, lifting equipment, and occasional ladder or lift work.
• Fast‑paced, growth‑oriented company with evolving infrastructure.

Growth & Development

This is a true junior role designed for someone eager to learn. The specialist will receive hands‑on exposure and guided training across the company’s infrastructure, including backup systems, network management, security tools, and operational workflows. The role provides a clear path toward more advanced responsibilities in systems administration or infrastructure support.

Benefits

• Full benefits package including health, dental, vision, retirement, and PTO after a 60-day probationary period
• Reports directly to the IT Manager.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Holiday pay
• Weekly pay

Application Question(s):

• Will you now or in the future require visa sponsorship?
• Do you reside within the Greater Wichita Area?

Ability to Commute:

• Rose Hill, KS 67133 (Required)

Ability to Relocate:

• Rose Hill, KS 67133: Relocate before starting work (Required)

Work Location: In person