IT Support Specialist

Description

The IT Support Specialist is a member of the Global IT department responsible for providing front-line IT support for our US operations and overseas subsidiaries. The IT Specialist is responsible for tracking, troubleshooting, and resolving IT service requests and assisting with helpdesk activities, as well as the installation, configuration, maintenance, and support of hardware, software, printers, cell phones, copiers, and fax machines. Additionally, this role includes proactive monitoring and escalation of cybersecurity incidents to ensure the security and integrity of company systems.

Essential Duties and Responsibilities: 

· Provide front-line computer/technology support for all Dynabrade internal and external users.

· Configure, deploy, and manage Microsoft Windows, Apple iOS, and Linux hardware and software systems including servers, PCs, laptops, tablets, mobile equipment, iOS and Android cell phones, desk phones, label and network laser printers.

· Creation and maintenance of user accounts for Active Directory, Samba, VPN, Office365, ERP, Internal reporting system, etc.

· Create and maintain existing documentation for end-users.

· Maintain accurate and detailed help desk trouble ticket records, IT asset inventory, software licensing, and network documentation.

· Provide general housekeeping and cable management of Dynabrade IT assets and IT areas (dusting, static spray, cleaning, organizing).

· Monitor, investigate, troubleshoot, and escalate cybersecurity incidents in collaboration with IT security teams to ensure timely resolution and risk mitigation.

· Monitor hardware and software systems and network infrastructure to keep products patched, updated, current, and secure.

· Manage audio-visual assets including TVs, Chromecast, projectors, content displays, Power BI displays, conference rooms, and video conference equipment.

· Proficiency in Linux Bash, Windows cmd line, and Windows PowerShell.

· Ability to prioritize workload and multitask is essential.

· Maintain confidentiality regarding information being processed, stored, or accessed.

Physical Job Requirements and Work Environment

· The safety, health, and well-being of our team is our leading value! The physical demands and work environment described here are representative of those that are encountered by and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The ability to lift or move up to 30lbs frequently.

· The position is day shift and on site, with the occasional evening and weekend hours for scheduled maintenance or major projects.

Requirements

Knowledge, Skills and Abilities: 

· Minimum associate’s degree in information technology or computer science, and two years’ experience, or equivalent to commensurate experience.

· Strong experience in Windows installation and configuration.

· Skilled in installing PC hardware and software.

· Proficiency with Microsoft Office 365.

· Must be approachable, friendly, and patient with end users.

· Ability to work independently and as a member of a team.

· Strong communication and interpersonal skills.

· Excellent organizational skills, with the ability to multi-task.

· Excellent troubleshooting and problem-solving skills.

· Able to collaborate with members of the IT department on-site and overseas.

Preferred Knowledge, Skills and Abilities

· Knowledge of Server operating systems; SQL, Oracle, Linux; VMWare server virtualization; Power BI; Infor ERP Software and Sage Business Management ERP Software.

· Familiarity with cybersecurity incident response tools and best practices is a plus.

Salary : $21 - $31