What are the responsibilities and job description for the Sr Analyst III Software Engineering position at DXC Technology?
Job Description
As Mid level Senior with 4 to 6 years of Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.
Triage & Incident Ownership Troubleshooting & Restoration Cross-Team Collaboration Platform & Application Stack Awareness Service Quality & Process Excellence
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
As Mid level Senior with 4 to 6 years of Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.
- Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
- Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
- Maintain accurate, real-time incident timelines and post-incident documentation.
- Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
- Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
- Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
- Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
- Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.
- Facilitate postmortems and continuous improvement actions.
- Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.
- Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
- Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).
- Recommend monitoring gaps to improve observability
- Bachelor’s degree in computer science/information technology or related field
- 4 years of experience in application design, development, installation and modification of web applications using NET/.Net Core Framework (ASP.NET, v3.1 , v6.x preferred), C#, Web API and SQL/PostgreSQL development.
- Must have advanced skills in .NET Core, SQL, C# .NET Framework/Standard/Core, ASP.NET Web API, and RESTful APIs.
- 3 years of experience in developing in JavaScript with React v16 & 17, Redux, Sagas, Webpack and ES6 or equivalent experience
- Familiar with UI testing frameworks like Jest and Enzyme and experience with TDD (test driven development)
- Advance knowledge of development methodologies, software design and design patterns, integration standards as well as its applicability at coding and testing cycles
- Advance knowledge of software engineering best practices such as: versioning and versioning control, software packaging and software release management using GitHub
- Perform peer reviews for the developed code before delivering to client
- Effective Communication (verbal written)
- Excel at triage or analysis of situations for production support
- Proficient with on time delivery with minimal supervision
- Experience developing digital products that comply with accessibility standards (ADA/WCAG)
- HTML, Java Script, CSS
- Git/GitHub Code Repositories
- Datadog / Grafana (observability)
- Docker / Kubernetes basics
- Distributed system architecture
- GitHub Actions / Advanced CI/CD
- Mobile Web Technologies
- Exposure to Couchbase NoSQL DB and/or Dynamo
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.