ServiceNow Business Process Consultant (Remote)

ServiceNow Business Process Consultant (Remote) Job ID: 51571331 Category: Software Engineering Employment Type: Full time Location: Detroit, United States of America Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more at DXC.com. Location: Remote with up to 50% travel to client location. Candidates located within 25 miles of a DXC office are required to work onsite two days per week Job Description Overview: This is a business consulting role centered on process design, advisory, and stakeholder engagement within ServiceNow projects. The BPC ensures that people and processes are aligned with the platform’s capabilities, enabling clients to realize the full value of their ServiceNow investment. This role is not responsible for platform development, scripting, or technical configuration. Key Responsibilities Expert Workshop Facilitation – Lead structured, interactive workshops with stakeholders across ServiceNow modules (e.g., ITSM, ITOM, ITAM, CSM, HRSD, etc.) to gather requirements, define processes, and guide clients through decision-making that aligns with best practices. Advisory & Solution Design – Provide consulting expertise across ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, SecOps). Translate business needs into process-driven solutions that leverage best practices. Requirements & Gap Analysis – Lead requirements-gathering sessions, conduct gap analysis on existing processes, and recommend forward-looking ServiceNow-enabled solutions. Process Design & Governance: Document current-state and future-state processes, create process flows, RACI charts, and governance frameworks to ensure accountability and compliance. Customer-Centric Engagement – Act as a trusted advisor, building strong client relationships and fostering collaboration throughout configuration and implementation. Best Practice Implementation & Maturity: Conduct Service Management Maturity Assessments and help define roadmaps for improving accountability and service quality. Guide clients on scalable, maintainable solutions aligned to DXC and ServiceNow best practices Change Management & Adoption: Support communication, training, and process documentation to drive end-user adoption and ensure platform success. Collaboration with Technical Teams: Partner closely with ServiceNow developers, architects, and administrators to validate requirements and ensure technical delivery aligns with business needs. Value Realization: Help clients measure and demonstrate value from ServiceNow through KPIs, dashboards, reporting, and continuous improvement initiatives. Continuous Learning – Maintain current knowledge of ServiceNow technologies AND pursue mainline certifications/micro-certifications to stay aligned with evolving platform capabilities. This role requires a commitment to ongoing education and ServiceNow Certifications Mandatory Qualifications ServiceNow Process Consulting (5+ years): Proven expertise facilitating workshops, providing advisory services, and leading process-driven ServiceNow implementations. Demonstrated ability to design process-aligned solutions across ITSM, ITOM, ITAM, CSM, or other core ServiceNow modules. Requirements & Gap Analysis (5+ years): Skilled in translating business needs into clear, actionable requirements and user stories that guide ServiceNow delivery. Executive Communication & Facilitation: Strong ability to present complex ServiceNow and process concepts in a clear, simple manner to executives, stakeholders, and end users. ServiceNow Certified System Administrator (CSA): Required baseline certification to validate platform knowledge. Preferred Qualifications Certifications in specific ServiceNow modules (ITSM, ITOM, ITAM, HRSD, SPM, SOM, CSM). Excellent interpersonal skills and experience in client relationship management. Experience with ServiceNow ‘Now Create’ Work Environment: Remote Up to 50% travel may be required. Must be legally authorized to work in the United States without the need for sponsorship now or in the future. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email . Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .