LIFE INSURANCE CENTER SUPPORT - US

Job Description

Essential Job Functions

• Research customer inquiries and respond to appropriate parties in a timely manner.
• Perform account updates/Maintenance, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements as needed.
• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information as needed.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Supports escalation and resource calls and research and resolution work from front-line and back-office admin teams as assigned.
• Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations as assigned.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. - Continuous improvement activity
• Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.
• Support QA function for general service teams and enhanced QA review required for FINRA registered associates performing transactions on products with Variable investment feature (FINRA governed) as needed/assigned.
  
  

Mandatory Qualifications

• High school diploma or G.E.D. is mandatory and will need to be provided
• Two years of customer service and call center experience is mandatory
• 1 years of Life insurance customer service experience is mandatory
  
  

Other Qualifications

• Experience in financial, investment, insurance or banking services where FINRA certification was required will be a plus
• IF A CANDIDATE HAS THE SIE PASSED, but has not attained the FINRA certification yet, this will be a plus
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software
• Strong business and analytical problem-solving skills
• Strong communication skills
• Ability to work independently
• Ability to follow oral and written directions
  
  

Work Environment

• This position is remote within the United States of America
• We will provide equipment to work in your home office environment
• Standard working hours: Monday to Friday, 7:00 am – 8:00 pm CST (8-hour shifts)
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

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