Marketing Support Specialist

Marketing Support Specialist Are you looking for a place where you can bring your drive for identifying, researching, and resolving marketing issues while providing responsive customer support? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Marketing Support Specialist on the Marketing team, a typical day for you will include: Build a strong working knowledge of internal and external marketing platforms and systems. Support franchise owners with product training, knowledge, and expertise. Respond to support requests via phone or email, and sometimes with video call. Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system. Bring your skills and be inspired to achieve success. Experience: Preferred internship or work with a relevant business, industry or system experience, which provides the necessary skills, knowledge and abilities. Skills: Sense of pride and ownership in your performance and its impact on company’s success. Friendly, strong customer focus; service-oriented attitude. Demonstrated ability to learn new software applications and train new users on the same. Outstanding communication skills (written and verbal). Ability and proficiency in the use of computers and company standard software and other marketing platforms/tools as may be necessary. Highly organized and detail-oriented. Tech savvy and enthusiastic fast learner. Ability to multitask – Sense of urgency; maintain a positive attitude Education: Four-year college degree in Marketing or related field Schedule / in-office requirements: Hybrid working model required; Monday-Wednesday in office, Thursday/Friday from home. Office Locations: 500 E John Carpenter Fwy, Irving, Tx 1010 N University Parks Dr, Waco Tx Bring your goals and be enabled to reach them. Competitive Pay: Commensurate with experience Schedule: Full time Benefits: Check out our benefits offerings here Financial Benefits: Equity and annual bonus opportunities Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. Not the right opportunity for you? Share this job with a friend and follow us on LinkedIn for future opportunity updates. Brand: ASV AireServ Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30 consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company. Neighborly’s Family of Home Service Brands: Neighborly Aire Serv Dryer Vent Wizard Five Star Painting Glass Doctor HouseMaster Molly Maid Mosquito Joe Mr. Appliance Mr. Electric Mr. Handyman Mr. Rooter Plumbing Portland Glass Precision Door Service Rainbow Restoration Real Property Management ShelfGenie The Grounds Guys Window Genie ProTect Painters