Customer Service Rep: Anchorage Animal Care and Control

JOB SUMMARY

Under the supervision of the Customer Service Supervisor, the employee will perform all of the clerical functions (paper and electronic) related to the intake, redemption and adoption of animals at the Anchorage Animal Care and Control Center (AACC).  The employee works with the general public on a daily basis in a variety of different situations. 

This is a full-time position, 40-hour work week.

REQUIRED QUALIFICATIONS

• Minimum age 18
• High School Diploma or GED
• Able to proficiently speak, read, understand and write English
• Minimum one year customer service experience
• Minimum six months cash handling experience
• Minimum six months experience in a professional office setting; greeting customers, answering phones, transferring calls, documenting information
• Good computer skills, as well as oral and written communications skills

• Reliable access to a smartphone capable of running apps for scheduling, timekeeping (clocking in/out), shift communications, and time-off requests.

• Must be able to pass the Company’s pre-employment screening process, including drug screen, criminal background investigation and post-offer physical/functional capacity evaluation.

DESIRED QUALIFICATIONS

• Experience working in an animal-oriented organization
• Ability to type at least 35 wpm
• Knowledge of basic care for common pets

ESSENTIAL FUNCTIONS

• In a timely manner, greet customers via the telephone or the front counter, ascertain the type of service requested by the customer and either provide the necessary service or direct them to the correct person or location
• Answer customers in a courteous and professional manner regarding costs, care, lost and found animals, adoption services, animal rescue services and other services provided by the center
• Assist public with animal claims and relinquishments, initial handling/restraint of animals, including leashing and walking a dog or putting cats into a carrier
• Provide general information to the public regarding humane animal care and ownership responsibilities
• Provide information to the public regarding the AACC’s policies and the laws set forth by the Municipality of Anchorage Health Department
• Use the Chameleon computer database to enter, maintain, update, track and outcome animals brought to the center, as well as maintain the database to include, but not limited to, spay/neuter records, rabies tags, license tags and client information, and produce the required and requested documents
• Process and record monetary transactions for adoptions, redemptions, payments for notice of violations, donations and fees for services provided
• Responsible for the accuracy of all monetary transactions by recording all transactions in computer system and balancing the register drawer on a daily basis
• Complete opening and closing procedures for customer service counter
• Keep the customer service area neat and clean to maintain a professional public appearance

WORKING ENVIRONMENT

The majority of the work is performed in a professional office setting with a wide variety of people in differing functions, personalities and abilities.  The work requires interaction with the public.   

Denali Universal Services is an EQUAL OPPORTUNITY EMPLOYER