What are the responsibilities and job description for the Warehouse Lead/ Returns Logistics Specialist position at Durst Image Technology US?
About Durst
Durst Image Technology has been an industry leader in Digital Imaging for over 80 years. Established in 1936, Durst is a fast-growing company based in Rochester, NY that sells and services large format, label, and corrugated ink jet printers in North America. Our customers are commercial service providers and industrial enterprises, with products requiring printer surface design.
We are a financially strong, growing company with products and technology that are on the cutting edge of the digital printing market. Durst prides itself on its continued personal and professional development, and its place in the market as a Premium Brand.
Why you’ll want to work here
The work environment is a fun and interesting combination of laid back (you are encouraged to learn, ask questions, make suggestions, and bring your personality to work) and hardworking (everyone eagerly works together in a shared commitment to deliver outstanding products and services to our customers). You can ask literally anyone in the company for help with anything and they are more than happy to assist. Leaders are respected because they “walk the talk.” Durst prides itself on continued personal and professional development.
Why we need you
The Warehouse Lead/Returns Logistics Specialist will provide leadership and oversight to the warehouse team, ensuring the proper documentation and identification of all contract and warranty service parts, and consumable material being returned from our customers and Field Service Technicians. This role is also responsible for driving process improvements, coaching team members, and maintaining efficient operations.
What you will be doing
The physical demands of the job
Benefits
Schedule
Durst Image Technology US LLC and Vanguard Durst Digital Printing Systems LLC are committed to equal employment opportunity and to providing a workplace free from harassment and discrimination.
Durst Image Technology has been an industry leader in Digital Imaging for over 80 years. Established in 1936, Durst is a fast-growing company based in Rochester, NY that sells and services large format, label, and corrugated ink jet printers in North America. Our customers are commercial service providers and industrial enterprises, with products requiring printer surface design.
We are a financially strong, growing company with products and technology that are on the cutting edge of the digital printing market. Durst prides itself on its continued personal and professional development, and its place in the market as a Premium Brand.
Why you’ll want to work here
The work environment is a fun and interesting combination of laid back (you are encouraged to learn, ask questions, make suggestions, and bring your personality to work) and hardworking (everyone eagerly works together in a shared commitment to deliver outstanding products and services to our customers). You can ask literally anyone in the company for help with anything and they are more than happy to assist. Leaders are respected because they “walk the talk.” Durst prides itself on continued personal and professional development.
Why we need you
The Warehouse Lead/Returns Logistics Specialist will provide leadership and oversight to the warehouse team, ensuring the proper documentation and identification of all contract and warranty service parts, and consumable material being returned from our customers and Field Service Technicians. This role is also responsible for driving process improvements, coaching team members, and maintaining efficient operations.
What you will be doing
- Lead, train, and mentor warehouse team members.
- Monitor warehouse productivity and coordinate logistical processes.
- Create, implement, and follow standardized processes to ensure accuracy and efficiency.
- Properly identify and process incoming material returns, and ensure paperwork and system transactions are completed.
- Process all Return Material Authorizations (RMA) activities to ensure timely customer credits while protecting company interests.
- Work with cross-functional teams to provide material feedback to continuously improve and maintain standards and procedures.
- Prepare required paperwork for return of unused, warranty, and repairable material.
- Maintain a neat, organized working area.
- Perform other duties as assigned, including:
- Shipping
- Receiving
- Cycle counts
- Warehouse maintenance
The physical demands of the job
- Capable of pushing, pulling, and/or lifting 50 pounds during the workday.
- Able to stand, walk, bend, and/or reach throughout the workday.
- 2 years of management or supervisory experience in a warehouse or logistics environment.
- Enforce standardized procedures, and implement changes to continuously improve established procedures.
- Strong analytical and problem-solving skills.
- Critical thinker with the ability to make sound decisions in real time.
- Effective communication with internal and external customers.
- Technical proficiency with computers; able to navigate multiple platforms and systems.
- Familiarity with Outlook and Microsoft Office.
- Working knowledge of UPS WorldShip and FedEx Ship Manager.
- Familiarity with SAGE/MAS and Astea.
- Forklift certification preferred.
- Safety conscious with strong attention to detail.
- Flexibility to adapt with changing requirements.
- High School Diploma or GED preferred
- College degree a plus
Benefits
- Paid Time off (PTO)
- Paid Holidays
- Year-end bonus
- Medical, Dental, Vision Insurance Options (eligibility required)
- 401K Retirement Plan (eligibility required)
Schedule
- Monday thru Friday, hours vary between 9:00am to 7:30pm
- After-hours on-call via rotation
- Overtime as needed
Durst Image Technology US LLC and Vanguard Durst Digital Printing Systems LLC are committed to equal employment opportunity and to providing a workplace free from harassment and discrimination.
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