POSITION SUMMARY

LEVEL PROFILE

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Pull, verify, pack, and ship service parts, consumable materials, ink, and other customer orders accurately and on schedule.
• Process small package, and LTL shipments and complete required shipping documentation.
• Receive incoming shipments; verify quantities and material condition against packing slips, purchase orders, and other supporting documentation.
• Label, store, and route inbound materials to the appropriate inventory or staging locations.
• Load, unload, and move printers, materials, crates, and equipment using forklifts and other material-handling equipment.
• Independently complete shipping, receiving, transfer, adjustment, and return transactions in Sage and related systems.
• Perform routine cycle counts, research count variances, and support inventory audits.
• Investigate discrepancies between physical inventory, system records, and supporting documentation.
• Research transaction errors, missing materials, and shipping or receiving issues and determine corrective action within established procedures.
• Independently identify and process incoming returns, warranty items, unused materials, and repairable materials.
• Prepare accurate return documentation and coordinate with internal teams to support timely resolution.
• Handle non-routine shipping and receiving issues and coordinate with carriers, delivery drivers, Service, Operations, and other stakeholders.
• Determine when an issue can be corrected independently and when management or another function must be involved.
• Provide process guidance to less-experienced employees as needed.
• Organize and maintain inventory locations, including accurate labeling and proper stock placement.
• Support customer and service needs by staging parts, ink, printheads, printers, and other materials as requested.
• Maintain a clean, safe, and organized warehouse and shipping area and follow established safety procedures.
• Perform other related warehouse, inventory, and logistics duties as assigned.

QUALIFICATIONS

• 2–4 years of relevant inventory, warehouse, logistics, shipping, or receiving experience preferred.
• Demonstrated proficiency with ERP or inventory systems; Sage/MAS experience preferred.
• Working knowledge of UPS WorldShip, FedEx Ship Manager, or similar shipping platforms preferred.
• Demonstrated ability to investigate and resolve inventory, transaction, shipping, and receiving discrepancies.
• Strong attention to detail, sound judgment, and commitment to inventory accuracy.
• Ability to prioritize work, adapt to changing requirements, and manage multiple shipping and inventory needs.
• Effective verbal and written communication skills with internal and external customers.
• Forklift certification or ability to obtain certification.
• High school diploma or GED preferred.

PHYSICAL REQUIREMENTS

• Ability to safely push, pull, and/or lift 50 pounds or more during the workday.
• Ability to stand, walk, bend, reach, and work on one’s feet throughout the workday.
• Ability to safely operate warehouse and material-handling equipment.

WORK SCHEDULE

• Monday through Friday; hours may vary based on operational requirements.
• Overtime and participation in after-hours coverage may be required as business needs dictate.