Service Sales Specialist

Durr CTS (Clean Technology Systems) develops advanced environmental technologies to make industrial production cleaner, safer, and more efficient.  Across all our product lines, Durr CTS offers responsive, local, and skilled service teams, delivering customer-focused support in maintenance, troubleshooting, spare parts, and plant modifications.   

Since November 1st, 2025, Durr CTS has operated independently, with 1,300 employees across 12 countries. We provide reliable and innovative environmental technology solutions, helping customers worldwide meet their regulatory and sustainability goals.  

Our Portfolio Includes: 

·         Air Pollution Control: thermal oxidation, sorptive processes, particulate matter separation

·         Noise Abatement: Silencer products, filtration, gas turbine inlet and exhaust systems by Durr Universal

·         Decentral Power Generation: Organic Rankine Cycle systems with Cyplan® ORC  

We serve a wide range of industries, including chemical, pharmaceutical, food, automotive, energy, surface coating, and many more, providing tailored solutions that help customers meet environmental regulations, reduce emissions, ensure operational reliability, and improve sustainability.

Position Summary

The Service Sales Specialist is responsible for managing and growing the service business through strategic development, pricing, and contract structuring of preventive maintenance programs, emergency break-fix services, and other aftermarket offerings.

This role acts as a key business partner in evaluating customer needs, determining service solutions, and ensuring the profitability and long-term success of service agreements.

Key Responsibilities

·         Develop, price, and structure service agreements and maintenance programs to ensure alignment with company profitability targets and operational capabilities.

·         Evaluate historical service data, equipment performance, and customer requirements to independently determine appropriate scope, risk considerations, and service solutions.

·         Exercise discretion in pricing recommendations, contract terms, and service delivery models, including non-standard offerings where appropriate.

·         Negotiate service agreements, renewal terms, and scope adjustments with customers, balancing customer needs with company financial and operational objectives.

·         Serve as a subject matter advisor to customers and internal stakeholders on service strategies, lifecycle maintenance planning, and cost optimization.

·         Partner with service operations and leadership to influence service offering design, pricing strategies, and process improvements.

·         Ensure all proposals and contracts meet profitability, risk, and compliance standards before execution.

·         Lead the transition of sold work to operations, ensuring alignment on scope, financial expectations, and customer commitments.

·         Analyze contract performance and recommend adjustments to improve margins, service delivery efficiency, and customer retention.

·         Maintain CRM documentation to support business tracking and forecasting.

Qualifications

Required:

·         2 years of experience in service sales, contract management, or business operations within a technical or industrial environment.

·         Demonstrated ability to analyze data, make business decisions, and influence outcomes.

·         Strong communication and stakeholder management skills

·         Proficiency with Microsoft Office and CRM tools

Preferred:

·         Experience with industrial or environmental equipment

·         Familiarity with service contract structures, cost modeling, and lifecycle planning

What Success Looks Like

·         Profitable growth of service contracts and aftermarket offerings

·         Sound decision-making in pricing, scope, and contract terms

·         Strong customer retention driven by strategic service planning

·         Accurate, financially viable proposals and successful execution handoffs

Work Environment & Physical Requirements

·         Work is conducted primarily in an office setting with independent responsibility for managing workload, priorities, and decision-making.

·         Role operates with limited supervision and requires regular exercise of judgment on significant business matters.

Durr CTS Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We maintain a drug-free workplace and perform pre-employment drug and alcohol testing.

Note to all Staffing Agencies: Durr CTS Inc. has a team of dedicated Human Resources professionals who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors on an as-needed basis. We do not accept resumes from agencies that are not on our preferred vendor list and have not signed our Recruiting and Permanent Placement Contract. Any resumes submitted from unapproved vendors will be considered unsolicited, and Durr CTS Inc. will not be obligated to pay a referral fee.