What are the responsibilities and job description for the Quality Assurance Specialist- Administrative (Part-Time) position at Duro-Last?
Join the Duro-Last team, a brand of Amrize Building Envelope and the world’s largest manufacturer of custom-fabricated commercial roofing solutions.
Were seeking a Quality Assurance Specialist- Administrative (Part-Time) who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.
About The Role
Duro-Last Roofing, the world’s largest manufacturer of prefabricated roofing systems, is seeking a Part-Time Warranty & Service Administrator to join our team at our Company Headquarters in Saginaw, Michigan. We’re looking for a highly organized, customer-focused coordinator to support warranty processing, customer communication, and daily operations.
In this role, you will play a key part in ensuring accurate warranty documentation, coordinating service-related requests, and delivering exceptional support to both internal teams and external customers. The ideal candidate is detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced, team-oriented environment.
This is a part-time, hourly position. The role reports to the Quality Assurance Administrative Supervisor.
What You’ll Accomplish
WHAT WE'RE LOOKING FOR
High School Diploma or GED is required
Required Work Experience
Were seeking a Quality Assurance Specialist- Administrative (Part-Time) who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.
About The Role
Duro-Last Roofing, the world’s largest manufacturer of prefabricated roofing systems, is seeking a Part-Time Warranty & Service Administrator to join our team at our Company Headquarters in Saginaw, Michigan. We’re looking for a highly organized, customer-focused coordinator to support warranty processing, customer communication, and daily operations.
In this role, you will play a key part in ensuring accurate warranty documentation, coordinating service-related requests, and delivering exceptional support to both internal teams and external customers. The ideal candidate is detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced, team-oriented environment.
This is a part-time, hourly position. The role reports to the Quality Assurance Administrative Supervisor.
What You’ll Accomplish
- Handle incoming phone calls, direct inquires appropriately, and resolve issues
- Support efficient day-to day operations
- Process inspection requests
- Conduct routine office tasks such as filing and scanning; processing letters, warranties, and emails
- Investigate missing information in company databases to ensure they are complete and accurate
- Create warranty records
- Create warranty transfer documents and process accordingly
- Maintain polite and professional communication via phone, e-mail, and mail to customers, building owners, contractors, and internal department
- Other duties as assigned
WHAT WE'RE LOOKING FOR
High School Diploma or GED is required
Required Work Experience
- A minimum of 2 years’ experience in an office or administrative position
- Working knowledge of Microsoft operating systems to include proficiency in Word and Excel
- Excellent keyboarding skills
- Strong phone/verbal/written communication skills
- Accurate and detail oriented
- Ability to perform in a team-oriented atmosphere
- Competitive salary & Bonus Incentive
- Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savingsMedical, Dental, Vision, Disability and Life Insurance
- Holistic Health & Well-being programs
- Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
- Paid time off including 12 paid holidays
- Paid Parental Leave (maternity & paternity)
- Educational Assistance Program