What are the responsibilities and job description for the Ticketing Box Office Intern position at Durham Bulls?
Overview:
The Durham Bulls are seeking a motivated and service-oriented professional to join our Box Office team as a Ticketing Service Intern for the 2025 season. This role focuses on delivering exceptional customer service while supporting ticket operations and sales efforts. The ideal candidate is personable, detail-oriented, and thrives in a fast-paced, fan-focused environment.
Key Responsibilities and Essential Functions:
- Process and service ticket orders using the ticketing system
- Assist with season ticket and plan renewals
- Establish and maintain professional working relationships with ballpark staff, partners, and clients
- Deliver a consistently high level of service and professionalism across all customer interactions
- Provide exceptional customer support via phone, email, and in person at the Box Office
- Perform additional ticket operations and administrative duties as assigned
Additional Duties:
- Assist with all events held at Durham Bulls Athletic Park
- Support general Front Office operations, including hiring events, special events, tarp pulls, and other duties typical of a Minor League Baseball front office
Required Qualifications:
- Positive attitude with the ability to work effectively in a team-oriented environment
- Strong people skills; organized, motivated, detail-oriented, and able to multitask
- Excellent verbal and written communication skills
- Availability to work a flexible schedule, including evenings, weekends, holidays, and all home events
- Comfortable in a fast-paced environment; adaptable to feedback, shifting priorities, and tight deadlines
- Previous customer service and/or sales experience preferred
Physical Demands:
- Ability to occasionally lift up to 20 pounds
- Ability to perform physical tasks such as bending, stooping, pushing, and pulling
- Close vision and ability to differentiate colors
- Ability to use hands for typing and other essential job functions
Work Conditions:
- Ability to work flexible hours, including evenings, weekends, and holidays
- Ability to remain focused and productive in noisy, crowded environments with multiple distractions
- May require working outdoors in varying and unpredictable weather conditions, including heat, cold, rain, snow, and wind
Pre-Employment Information:
- Pay Rate: $10/hour
- Duration: March 2026 – September 2026
- A pre-employment drug screening is required.
- Capitol Broadcasting Company participates in E-Verify.
EEO Statement:
Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
CBC Statement:
Capitol Broadcasting Company, Inc. is a diversified communications company which owns and/or operates WRAL-TV, WRAZ-TV, WRAL-FM, WRAL-HD2, WNGT-CD, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCLY-AM, WCMC-HD4, Microspace, and WRAL Digital in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality, and Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; the American Underground startup hub in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC; Rocky Mount Mills in Rocky Mount, NC; MoJud Lofts in Greensboro, NC; and The Thread in Rock Hill, SC.
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Salary : $10