What are the responsibilities and job description for the Account Representative position at Durand Insurance & Financial Services?
Company Description
Durand Insurance & Financial Services is licensed in Washington DC, Maryland, and Virginia, and offers multilingual services in English, French, and Spanish. The agency specializes in auto insurance, renters insurance, homeowners insurance, life insurance, and business insurance. We also provide retirement planning and financial services. Christian Durand, with over 25 years of experience in the financial services industry, is an active member of the Rockville Rotary Club and the Gaithersburg Chamber of Commerce.
Role Description
This is a full-time on-site role for an Account Representative, located in the Gaithersburg Maryland. As an Account Representative (English/Spanish/French), you will be the frontline hero for our customers, providing outstanding support and resolving complex inquiries. Your role is pivotal in creating seamless customer experiences that drive the growth of our agency.
Key Responsibilities
• Manage customer inquiries with a friendly and professional demeanor, ensuring every interaction is a positive one.
• Resolve issues efficiently while maintaining accurate customer records and updating information as needed.
• Assist in developing and implementing customer retention strategies to strengthen relationships.
• Collaborate with various departments to ensure an exceptional customer experience.
Qualifications
- Customer Service skills, including Customer Service Representatives, Customer Support, and Customer Service
- Customer Satisfaction and Customer Experience skills
- Excellent bilingual communication skills in English and Spanish or French
- Strong problem-solving abilities and patience
- Ability to work on-site in the Washington DC-Baltimore Area
- Experience in the insurance or financial services industry is a plus
- High school diploma or equivalent; a college degree is preferred