Now Hiring: Customer Service Representative

Now Hiring: Customer Service Representative

📍 Troy, OH | 🕗 Monday–Friday, 8:00 AM–5:00 PM | 💼 Hourly, Non‑Exempt

Why You’ll Love This Role

At Duraco Laminated Solutions, our Customer Service Representatives are the heartbeat of our customer relationships. If you enjoy solving problems, collaborating with multiple teams, and making a real impact on customer satisfaction every day, this role is for you.

You’ll be part of a supportive, fast‑paced manufacturing environment where accuracy, communication, and teamwork matter—and where your contributions are genuinely valued.

What You’ll Do

As a Customer Service Representative, you’ll be responsible for ensuring clear, accurate, and timely communication between our customers, plant operations, and the account management team. Your day‑to‑day work will include:

• Building and maintaining strong, positive relationships with customers
• Processing customer orders with a high level of accuracy and efficiency
• Communicating customer requests, concerns, and ship date changes to the appropriate departments
• Resolving customer issues related to pricing, quality, or service
• Partnering with Account Managers and technical teams on special projects
• Providing information and guidance on pricing, procedures, and company policies
• Maintaining daily order reports and ensuring all orders are entered into the CRM system
• Preparing quotes and obtaining raw material pricing
• Coordinating requests for samples, brochures, and product literature
• Supporting the Customer Service Manager as needed
• Managing Vendor Managed Inventory (VMI) for key accounts
• Works with Account Managers and the technical team on special projects, and supplies information and advice on pricing, procedures, and policies.

What We’re Looking For

We’re seeking someone who is detail‑oriented, customer‑focused, and comfortable working in a manufacturing environment.

What Will Help You Succeed:

• Customer service experience—manufacturing experience is a plus, but not required
• Comfort using computers and programs like Excel, Word, or CRM systems (or willingness to learn)
• Strong communication skills, organization, and attention to detail
• A positive attitude, reliability, and a team‑first mindset

✨ Training is provided, and we’re excited to support your growth at Duraco.

Key Skills & Competencies:

• Strong problem‑solving abilities and attention to detail
• Excellent customer service and communication skills (verbal and written)
• Ability to handle challenging situations with professionalism and tact
• Strong organizational and time‑management skills
• Adaptability in a fast‑paced, changing environment
• Dependable attendance and reliability
• Proficiency with basic math, including fractions and decimals

Preferred Experience

Experience with the following systems or tools is a plus:

• CRM systems or database software
• Inventory and manufacturing systems
• Order processing systems
• Experience with Microsoft Excel, Word, and CRM systems

Physical Requirements

This role is primarily office‑based. Employees must be able to sit for extended periods and occasionally stand, walk, and reach. Light lifting (up to 10 lbs.) may be required. Reasonable accommodation may be provided for individuals with disabilities.

Work Environment

This position is performed in a fast‑paced office setting with frequent interruptions. The noise level is typically low to moderate.

Are You Ready to Apply?

If you’re looking for a role where your organizational skills, customer focus, and problem‑solving abilities can shine—we’d love to hear from you. Join a team where your work truly makes a difference.

#NowHiring #CustomerServiceJobs #ManufacturingCareers #Duraco #TroyOH