Onsite and Remote Support Technician (MSP)

DUPLICATING PRODUCTS, INC. is a well-established company based in West Columbia, South Carolina. With a commitment to quality and service, the company provides a range of solutions designed to meet the business needs of its clients. Located in the heart of South Carolina, DUPLICATING PRODUCTS, INC. is dedicated to fostering a supportive environment for its team members. As a part of our team, you will contribute to a company that values innovation, professionalism, and customer satisfaction.

This is a full-time, on-site role located in Columbia, SC for an Onsite and Remote Support Technician (MSP). The role involves providing technical support, resolving technical issues, performing troubleshooting tasks, and ensuring the smooth operation of IT systems. Responsibilities include maintaining hardware and software functionality, assisting with network operations, and communicating with clients to address and resolve technology-related concerns. The role plays a vital part in maintaining the efficiency and reliability of the IT systems within the company's service network.

• Proficiency in Technical Support and Troubleshooting to diagnose and resolve system and hardware issues effectively
• Strong foundation in Information Technology, including knowledge of network systems and related software
• Excellent Communication skills to provide clear and effective assistance to clients and team members
• Experience with Software installation, configuration, and system updates
• Ability to manage tasks in a structured and professional manner
• Flexibility to adapt to evolving technical requirements and willingness to stay updated with emerging technologies
• Certifications such as CompTIA A , Network , or equivalent are a plus
• Previous experience in Managed Service Provider (MSP) environments is preferred