What are the responsibilities and job description for the Rapid Rehousing Case Manager position at DuPagePads?
Position: Rapid Rehousing Case Manager
Summary: This position is responsible for creating positive outcomes for clients through our Rapid Re-housing programs’ operations, delivering direct support services, and collaborating with internal staff and community providers to achieve client goals.
Reports To: Rapid Rehousing Supervisor
Location: Downers Grove, IL
Responsibilities: (to be performed with or without reasonable accommodation):
Responsibilities: (to be performed with or without reasonable accommodation):
- Operate within the DuPagePads Core Values, which supports providing care in accordance with the Philosophy of Care, Trauma Informed Policy and Practices of the Agency.
- Manage a case load of clients, conduct regular home visits in client homes across the county, and provide skills training to meet clients’ assessed needs with the intention to transition clients to greater independence.
- Teach clients independent living skills through instruction, modeling, coaching, and direct support.
- Act as client advocate to facilitate access to resources and services.
- Work collaboratively with providers to achieve client goals; liaise with community resources on behalf of clients.
- Develop and maintain client goal plans, regular assessments, and complete other required documentation.
- Complete and thorough documentation of client contact, progress report, case files, and contractual paperwork.
- Maintain collaborative relationships with colleagues to effectively support clients.
- Collaborate with team members to provide support groups and workshops to achieve participants goals.
- Maintain confidentiality of privileged information and adhere to client privacy laws; demonstrate sensitivity of diverse ethnic groups, genders, and cultures.
- Act as housing liaison between clients and landlords, attending to housing issues, coordinating internal and external moves for residents.
- Arrange transportation for program participants to activities/appointments on a regular basis.
- Participate in required training, client staffing, supervision, department, and agency meetings.
- Adhere to agency policies regarding attendance and punctuality.
- Provide after-hours phone coverage and response during weeknights and weekend while scheduled for on-call.
- Flexibility in scheduling to accommodate client and program coverage needs.
- Other duties as assigned.
Knowledge, Skills and Abilities:
Excellent engagement and empathy skills
Effective written and oral communication skills
Strong life skills and ability to coach clients in developing independence
Strong interpersonal skills and a genuine desire to help others
Problem-solving skills and attention to solution-focused perspectives
Ability to work independently and as part of a team
Ability to maintain accurate records in compliance with applicable regulations and standards
Computer literacy and ability to use electronic communication and record-keeping
Knowledge of issues related to equity, homelessness, poverty, mental health, and substance use
Effective crisis intervention skills and comfort working in high-stress situations
Qualifications:
Excellent engagement and empathy skills
Effective written and oral communication skills
Strong life skills and ability to coach clients in developing independence
Strong interpersonal skills and a genuine desire to help others
Problem-solving skills and attention to solution-focused perspectives
Ability to work independently and as part of a team
Ability to maintain accurate records in compliance with applicable regulations and standards
Computer literacy and ability to use electronic communication and record-keeping
Knowledge of issues related to equity, homelessness, poverty, mental health, and substance use
Effective crisis intervention skills and comfort working in high-stress situations
Qualifications:
- Associate degree in human services or related field or relevant knowledge, experiences, or skillset (preferred)
- Experience working with client populations, conducting home visits, or in housing-related activities a plus.
Other:
- Flexible work hours may be required.
- Be able to lift 10 pounds.
- Reliable transportation and possess a valid Illinois Driver’s License.
Classification Status: Full Time – Hourly, 40-hours a week (Non-exempt)
Starting Pay: Salary range starting at $22-$23/hour, commensurate with experience
Starting Pay: Salary range starting at $22-$23/hour, commensurate with experience
We offer a competitive benefits package including medical, dental and vision insurance, short term and long term disability, life insurance, generous Paid Time Off, and SIMPLE IRA retirement plan.
We are an Equal Opportunity Employer
To apply, please visit dupagepads.org/about/employment-opportunities-dupagepads/ and click the job title to apply online.
To apply, please visit dupagepads.org/about/employment-opportunities-dupagepads/ and click the job title to apply online.
Salary : $22 - $23
