FOH Manager

Position Overview:
The Front of House (FOH) Manager oversees all front-of-house operations in a fine dining environment, ensuring exceptional guest experiences, seamless service execution, and polished team performance. This role requires strong leadership, attention to detail, and the ability to thrive in high-volume, fast-paced settings. The FOH Manager also plays a key role in planning, coordinating, and executing private events and special functions.

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  Maintain the highest standards of hospitality, service, and professionalism consistent with fine dining expectations.

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  Greet and engage with guests to ensure satisfaction, resolve issues, and personalize experiences.

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  Monitor dining room flow, table turns, and service timing to ensure efficient, elevated service.

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  Lead, train, and mentor servers, hosts, bartenders, and support staff.

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  Conduct pre-shift meetings, service training, and ongoing skills development.

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  Maintain staff schedules, manage shift coverage, and oversee performance.

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  Coordinate private dining experiences, corporate events, and special celebrations.

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  Work closely with clients to customize menus, timelines, and service expectations.

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  Collaborate with the culinary team to ensure seamless execution and exceptional presentation.

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  Manage event setup, staffing, and day-of oversight for flawless delivery.

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  Oversee daily FOH operations, opening/closing procedures, and compliance with health and safety standards.

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  Ensure proper floor coverage and staffing levels for both standard and high-volume service periods.

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  Maintain inventory of FOH supplies, linens, glassware, and service tools.

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  Manage guest flow and seating strategies during peak business hours.

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  Anticipate service challenges in fast-paced, high-demand environments and adjust staffing or processes accordingly.

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  Support staff in maintaining fine-dining standards even during heavy service.

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  Assist with budgeting, forecasting, and cost control for FOH operations.

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  Review labor costs and make adjustments to optimize staffing efficiency.

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  Participate in hiring, onboarding, and performance reviews.

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  3 years of FOH management experience in upscale or fine dining restaurants.

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  Strong leadership skills with the ability to motivate a diverse team.

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  Proven experience managing high-volume service and event planning.

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  Excellent communication, guest-relations, and conflict-resolution abilities.

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  Strong organizational skills with a focus on detail and service execution.

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  Knowledge of wine, cocktails, and fine dining service standards preferred.