What are the responsibilities and job description for the Shift Manager position at Dunkin'?
Position Overview:
The Shift Manager role is more than just a job… it's an opportunity. Shift Managers (SM) are the Aces among all team members and are responsible for shift management; running shift operations as well as overseeing team member efforts and activities in order to achieve desired goals. Shift Managers ensure operational excellence throughout the restaurant by directing Team Members to perform their checklists and other tasks at ever-increasing levels of proficiency and efficiency. They also guarantee that every team member is demonstrating Remarkable Experiences all day, every day. Shift Managers create the daily setup sheet, define team member placement, and ensure all team members are completing assigned responsibilities per the positional checklists. Leads are responsible for ensuring an exceptionally smooth, highly efficient shift.
Summary of Essential Duties and Responsibilities:
Profitability
- Properly manage assigned assets (equipment, cash, product, etc)
Guest
- Provide attentive and courteous customer service
- Deliver WOW experiences to all Guests
- Go beyond everyday expectations
- Display a continuous positive attitude with guests
People
- Direct team efforts in order to achieve company goals (sales, profit, etc.)
- Hold team accountable for their responsibilities
- Assign shift duties
- Manage team member breaks
- Develop a team mindset focused on excellence
- Enthusiastically and optimistically lead all team members
- Conduct shift huddles – constantly assess and communicate shift efforts
Operations
- Execute operational excellence – speed of service, food quality and order accuracy
- Verify team members complete assigned positional tasks
- Drive team members to maintain an exceptionally clean restaurant
- Operate cash register, tray/bag orders, drive thru headset, dining room cleaning/host
Qualifications and Skills:
- Be of strong values, ethics, & integrity
- Previous leadership experience with solid employment longevity
- Proven excellence in carrying out duties and responsibilities
- Driven, results oriented, and highly knowledgeable of operations strategies