Loss Prevention Specialist

$50K-$60K / year based on experience

At Heartland Restaurant Group, a franchisee of Dunkin’, we are employee first fanatics! One of the fastest growing and top workplaces in the region over the past 15 years, we have brought the resurgence of Dunkin’ to Pittsburgh, Western Pennsylvania, Southeastern Ohio, and Northeastern WV, currently employing around 2,000 Team Members in 71 locations.

Reporting to the Director of Finance, the Loss Prevention Specialist works alongside Operations Leaders to maintain proper loss prevention, safety, and security measures and ensure they are executed across all HRG locations.

RESPONSIBILITIES:

1.Administrative Auditing

• Track and report using key performance metrics for all locations
• Cash Management – weekly loss prevention reporting to operations
• Coupon Auditing – reviewing couponing relative to metrics (factoring promos, city stores, etc.)
• Discount Auditing – reviewing discounts relative to location (factoring EMS, senior, college discounts, etc.)
• Cashier Analysis – reviewing cashiers cash handling randomly and/or for those who have totals in reductions greater than the loss prevention metrics
• Managing HRG’s Vector security standards across network
• Coordinate and assist in planning/placement of all technology and video components

2.Video Review

• Manage all March Surveillance Systems
• Live footage review of targeted locations
• Targeted locations determined by prior indiscretions
• Past video review for continued analysis of known issues/concerns
• Randomly utilizing available footage to determine if there are poor habits trending – addressing those habits before they propagate

3.Cash/Coupon/Discount Audits

• Unannounced in-store safe, drawer, and deposit audits – to be performed at discretion and/or at semi-regular intervals at all locations (random dates/times can be utilized)
• Coupon and discount audits may be performed during the same visits or monthly with the provided coupon/discount information brought to corporate location

4.Journal Reviews

• Utilizing Oracle, Net Chef, BizIQ cash handling functions
• Daily reconciliations, sum of safe over/short report, individual shift/cashier reports, transaction reviews, settlements
• Reviewing in-store journals for consistencies/errors/patterns

5.Interviews with Crew Members

• Cash Loss Interviews – cash is lost on a shift, on site interview with crew member(s)
• Cash Handling Interviews – cash-mishandling/mismanagement occurs (to include coupons, discounts, etc. as well as actual cash loss)
• General Interviews – to review safety/security procedures and protocols, or any other issues noted in store(s)

6.Investigations

• Utilizing all information gathered from data mining processes to move toward a determination regarding shrinkage/theft or safety/security concerns

7.Insurance

• Process, submit, and investigate all general liability and property claims
• Participate in all safety committee meetings. Assist in maintaining state certification guidelines

8.Recommendations

• Articulated presentation of all factual data gathered to COO/Director of Finance/RDs/DMs/RMs
• Course of action recommended may include retraining to termination or criminal investigation

REQUIREMENTS:

• High School diploma
• Minimum of 2 years of loss prevention experience, preferably in the restaurant industry
• PC proficiency
• Aptitude for conducting and resolving investigations
• Wicklander-Zulawski training and/or certification preferred
• Energetic and outgoing personality
• Self-motivated and goal oriented
• Ability to travel throughout Pittsburgh, Western Pennsylvania, Southeastern Ohio, and Northeastern WV