What are the responsibilities and job description for the District Manager position at Dunkin'?
Position Summary
Run Great Stores. Build Great Teams. Drive Results.
We’re looking for a hands-on, high-energy District Manager to lead multiple Dunkin’ locations and help take our operations to the next level. This is a true multi-unit leadership role for someone who thrives in a fast-paced environment, loves developing people, and knows how to balance strong operations with an amazing guest experience. The District Manager must be willing to travel to Nacogdoches, Southwest Troup, Troup, Kilgore, and Arlington.
If you’re the type of leader who can jump from coaching a manager, to solving operational challenges, to celebrating sales wins all before lunch — we want to meet you.
What You’ll Do
Build Strong Teams
- Oversee daily operations of multiple Dunkin’ locations within the assigned district.
- Ensure all stores consistently meet brand standards for food quality, cleanliness, speed of service, and guest experience.
- Conduct regular store visits
- Monitor store performance metrics and implement action plans for improvement.
- Support new store openings, transitions, and operational rollouts across the district.
Leadership & Team Development
- Recruit, train, coach, and develop Restaurant Managers and assistant management teams. Build your own team!
- Build a positive, accountable, and high-performing culture throughout the district.
- Develop future leaders and support succession planning initiatives.
Own the Numbers
- Drive sales growth and profitability across all assigned locations.
- Analyze P&L statements, labor reports, food cost, and other financial metrics.
- Develop and execute strategies to improve operational efficiency and maximize revenue.
- Ensure stores meet budgeted sales, labor, and targets.
Be the Go-To Problem Solver
- Maintain a strong focus on customer satisfaction and hospitality.
- Address guest concerns and resolve escalated customer service issues promptly.
- Ensure stores consistently deliver a fast, friendly, and accurate guest experience.
- Ensure compliance with all Dunkin’ operational standards, health regulations, food safety requirements, and labor laws.
- Maintain safe working environments for employees and guests.
- Ensure all stores are audit-ready and maintain required certifications.
Communication & Collaboration
- Serve as the primary link between corporate leadership and store-level management.
- Communicate company initiatives, promotions, and operational updates effectively.
- Collaborate with HR, maintenance, training, and operations teams to support district performance.
What We’re Looking For
- Quick-service restaurant (QSR) experience preferred; (Dunkin’, Starbucks, McDonalds, 7 Brew, Dutch Bros. experience strongly preferred).
- Proven ability to drive sales and profitability.
- Experience managing P&L statements
- Ability to travel regularly between locations.
- Big opportunities to grow as the company develops more restaurants
- A leader who leads from the front — not from behind a desk
Why Join Us?
- Salary starting at 70K
- Performance-based bonus opportunities
- Health, dental, and vision insurance
- Career growth opportunities
Job Type
Full-time
Schedule
- Monday through Friday and must be willing to work Weekends.
- Holidays as needed
The Bottom Line
We’re looking for someone who can lead people, drive results, and create consistency across multiple stores while still bringing energy and personality to the job every day. If you’re passionate about operations, team development, and building successful restaurants, we’d love to talk.
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.